Fred Quality and After-Sales Service Manager

Paris • France

Thursday, October 2, 2025

FRED, a distinguished name in the luxury jewelry sector, is part of the prestigious LVMH Group, specifically within its Watches & Jewelry division. The brand is celebrated for its innovative and audacious designs, embodying a spirit of joy and elegance. As an employer, FRED offers a dynamic and inclusive work environment that values creativity and excellence.

1. Lead and manage a team of approximately ten, including two managers and their respective teams, as well as a Quality and After-Sales Project Manager.
2. Ensure product quality, customer satisfaction, and continuous process improvement.
3. Facilitate effective communication and collaboration between Quality and After-Sales teams and other internal departments such as sales, marketing, and production.
4. Develop team competencies and foster a positive and productive work environment.
5. Create operational coherence to enhance overall effectiveness and product quality from creation to customer experience.
6. Define and monitor performance indicators for Quality and After-Sales services.
7. Supervise the entire Quality process from control to product follow-up to ensure compliance and customer satisfaction.
8. Implement quality assurance measures with partner suppliers.
9. Participate in defining product quality specifications and addressing quality deviations and customer feedback.
10. Contribute to the design of training programs for sales teams on technical and quality aspects of products.
11. Manage and optimize the budget for the Quality and After-Sales department.

1. Bachelor's or Master's degree in engineering, quality, or a related field.
2. Minimum of 5 years of management experience, preferably in quality and/or after-sales service.
3. In-depth knowledge of repair processes and quality control.
4. Proven experience in team and project management.

1. Customer service orientation and excellent interpersonal skills.
2. Strong organizational skills and a penchant for process optimization and change management.

Minimum of 5 years in a managerial role, ideally within quality and/or after-sales service sectors.

Bachelor's or Master's degree in engineering, quality, or a related field.

FRED is committed to maintaining an inclusive work environment and offers opportunities for professional growth within the LVMH Group.

FRED fosters a culture of joy, freedom, and the luminous spirit of the Riviera, encouraging creativity and excellence in all its endeavors.