Fred Event and CRM Manager

Tokyo • Japan

Friday, February 28, 2025

Fred, a distinguished entity within the Watches & Jewellery division, operates under the auspices of a renowned luxury conglomerate. The brand is celebrated for its exquisite craftsmanship and innovative designs, continually setting benchmarks in the luxury sector. As part of a global powerhouse, Fred offers unparalleled opportunities for professional growth and development within the luxury fashion industry.

1. Plan and implement high jewelry events and pop-ups in alignment with the Maison's strategic objectives, collaborating closely with headquarters and cross-functional teams.
2. Coordinate VIP tours in conjunction with Paris headquarters and other cross-functional teams.
3. Develop and execute boutique activation programs to enhance traffic and sales turnover using existing and external databases.
4. Design and implement CRM programs to elevate customer engagement and loyalty.
5. Manage event and client treatment budgets efficiently.
6. Analyze CRM data to generate insightful reports.
7. Train store staff on customer journey processes and functionalities using the headquarters' clienteling application.
8. Collaborate with the Marketing Director and digital team to construct a comprehensive LINE customer journey.

1. University graduate or equivalent education.
2. Minimum of 5 years of experience in brand event and marketing, preferably within the jewelry or luxury sectors.

1. Proven experience in event planning and execution.
2. Basic understanding and knowledge of database marketing and CRM programs.
3. Proficiency in PC skills.
4. Fluency in Japanese and business-level English.
5. Strong analytical skills.

A minimum of 5 years in brand event and marketing, ideally within the jewelry or luxury brand sectors.

University graduate or equivalent.

The role offers a hybrid working mode, combining the flexibility of remote work with the collaborative environment of in-office presence.

Fred fosters a culture of innovation and excellence, encouraging creativity and collaboration among its employees. The brand values diversity and inclusivity, providing a supportive environment where professionals can thrive and contribute to the brand's legacy of luxury and elegance.