CRM Manager

Tokyo Japan

Wednesday, January 22, 2025

Fred, a distinguished name in the world of luxury jewelry, operates under the esteemed umbrella of LVMH, a global leader in luxury goods. As an employer, Fred offers a dynamic and innovative environment where creativity and excellence are at the forefront. The brand is renowned for its exquisite craftsmanship and timeless elegance, making it a coveted workplace for those passionate about luxury and innovation.

1. Plan and implement high jewelry events and pop-ups in alignment with the Maison's strategic vision, collaborating closely with headquarters and cross-functional teams.
2. Coordinate VIP tours in conjunction with Paris HQ and other cross-functional teams.
3. Develop and execute boutique activation programs to enhance traffic and sales turnover using existing and external databases.
4. Design and implement CRM programs to elevate the experience of existing customers.
5. Manage budgets for events and client treatments.
6. Analyze CRM data and produce insightful reports.
7. Train store staff on customer journeys and functionalities using the HQ's clienteling application.
8. Collaborate with the Marketing Director and digital team to construct a LINE customer journey.

1. University graduate or equivalent education.
2. Minimum of 5 years of experience in brand event and marketing, preferably within the jewelry or luxury sectors.

1. Proven experience in event planning and execution.
2. Basic understanding and knowledge of database marketing and CRM programs, ideally with hands-on experience.
3. Excellent PC skills.
4. Fluent in Japanese with business-level proficiency in English.
5. Strong analytical skills.

A minimum of 5 years in brand event and marketing, with a preference for experience in jewelry or luxury brands.

University graduate or equivalent.

The role offers a comprehensive benefits package, including opportunities for career advancement within the prestigious LVMH group, access to exclusive industry events, and a collaborative work environment that fosters professional growth.

Fred fosters a culture of innovation and excellence, where creativity is celebrated and employees are encouraged to push the boundaries of luxury. The workplace is dynamic and collaborative, with a strong emphasis on teamwork and professional development. As part of the LVMH family, Fred offers unparalleled opportunities for career growth and exposure to the global luxury market.