Fred CRM Data Analyst

Paris • France

Thursday, January 23, 2025

FRED, a distinguished name in the world of luxury jewelry, is renowned for its innovative spirit and timeless elegance. As part of the prestigious LVMH Group, FRED benefits from the rich heritage and global reach of this leading luxury conglomerate. The brand is celebrated for its vibrant creativity and commitment to excellence, offering a dynamic and inclusive environment for its employees.

1. Develop and manage customer-centric data analyses to enhance understanding of purchasing behaviors and inform strategic decisions.
2. Create studies, dashboards, and strategic recommendations to meet business needs for customer engagement.
3. Produce weekly and monthly reports.
4. Collaborate with IT to develop and evolve dashboards and automated reports using the company's business intelligence tools.
5. Maintain customer segmentation and accelerate action plans to foster customer loyalty.
6. Train and support market teams on best practices in studies and insights.
7. Ensure consistency across all data collection points and lead the evolution of tools in compliance with legal requirements (GDPR, PIPL, PIPA, etc.).
8. Enhance the quality of the customer database in partnership with IT (data cleaning and deduplication).
9. Monitor the adoption of data collection tools in boutiques and implement action plans to support change management with regions.
10. Direct the collection, quality, and evolution of clienteling data.
11. Analyze and track the performance of CRM and clienteling actions using reports and dashboards to improve effectiveness.
12. Participate in the development of innovative solutions using AI for customer targeting.

1. Degree in Data Science or Statistics
2. 2 to 3 years of experience in customer data analysis, retail project management, digital marketing, or innovation
3. Strong analytical and synthesis skills, proficiency with numbers
4. Autonomy, rigor, and organization in project management
5. Ability to rally teams around a project
6. Deep understanding of customer and omnichannel issues
7. Proficiency in digital environments and sensitivity to innovations
8. Knowledge of Business Intelligence tools, Salesforce, Jira, advanced Excel
9. Fluent in English

1. Analytical and synthesis skills
2. Project management
3. Customer and omnichannel understanding
4. Digital proficiency
5. Business Intelligence tools
6. Fluent English

Minimum 5 years of relevant experience.

Degree in Data Science or Statistics

FRED offers a vibrant and inclusive work environment, fostering professional growth and development within the prestigious LVMH Group.

FRED embodies a joyful and audacious spirit, inspired by its founder's legacy of joie de vivre, freedom, and the luminous Riviera. The brand is committed to maintaining an inclusive workplace where creativity and excellence thrive.