Fred Boutique Manager

Kuala Lumpur • Malaysia

Tuesday, December 2, 2025

FRED Jewelry, a distinguished name in the luxury jewelry sector, is part of a prestigious conglomerate renowned for its commitment to excellence and innovation in the fashion industry. As an employer, FRED Jewelry offers a dynamic environment where creativity and craftsmanship are celebrated, providing employees with the opportunity to contribute to a legacy of elegance and sophistication.

1. Lead and develop the boutique team through coaching and feedback, identifying strengths and development opportunities, and creating individual development plans.
2. Recruit and nurture talent, ensuring robust succession plans.
3. Inspire and manage the team to drive business growth and foster a positive, empowering environment.
4. Organize team and shop floor coverage to meet business needs effectively.
5. Support new employees through comprehensive onboarding processes.
6. Communicate company messages and information with passion during briefings and meetings.
7. Role model client engagement and coach the team on the selling ceremony.
8. Manage customer flow to ensure high levels of service and no unattended clients.
9. Cultivate a client-centric mindset focused on exceeding expectations.
10. Expand the client database by optimizing data quality and quantity.
11. Train the team in after-sales knowledge.
12. Drive top-line sales growth by identifying opportunities and maximizing potential.
13. Develop and implement action plans aligned with company needs.
14. Focus on high and medium jewelry segment development.
15. Build and maintain a loyal client base through networking and brand promotion.
16. Understand competitive landscape and market trends to enhance knowledge and awareness.
17. Share market insights with business stakeholders.
18. Monitor business performance and develop necessary actions.
19. Ensure compliance with policies, standards, and procedures.
20. Maintain inventory management and accuracy.
21. Ensure store processes provide best-in-class client experience, including facility maintenance and grooming guidelines.
22. Collaborate effectively between front and back of house teams.

1. Proven experience leading diverse teams to success in a similar environment.
2. Strong communication and interpersonal skills, with an emphasis on diversity.
3. Empathetic leadership with a curiosity to understand.
4. Demonstrable commercial acumen.
5. Agility and creativity in solution development.
6. Passion and knowledge of the product and industry.
7. Client-centric mindset with a passion to exceed expectations.
8. Commitment to teamwork and collaboration with stakeholders.
9. Deep interest in jewelry, fashion, art, and culture.
10. Fluency in English.

1. Leadership and team development
2. Client engagement and service excellence
3. Business development and sales growth
4. Inventory management
5. Market analysis and competitive awareness
6. Effective communication and interpersonal skills
7. Commercial acumen
8. Creativity and problem-solving
9. Networking and brand promotion

Minimum of 5 years in a similar role within the luxury retail environment.

Employees at FRED Jewelry enjoy a vibrant work environment, opportunities for professional growth, and the chance to be part of a prestigious brand in the luxury sector.

FRED Jewelry fosters a culture of creativity, excellence, and inclusivity. The workplace is characterized by a collaborative spirit where diverse talents are valued and innovation is encouraged. Employees are inspired to contribute to the brand's legacy of sophistication and elegance.