Francis Kurkdjian Global Customer Service Assistant Intern

Paris • France

Wednesday, July 30, 2025

Maison Francis Kurkdjian, established in 2009, is a prestigious fragrance house renowned for its unique collection of perfumes crafted with the utmost dedication to the traditions of French perfumery. As a part of the LVMH group and a member of the Comité Colbert, the brand is committed to excellence and innovation. Maison Francis Kurkdjian offers a dynamic work environment where employees are encouraged to develop new skills, face exciting challenges, and showcase their talents. The company is dedicated to fostering an inclusive workplace that values diversity and equal opportunities for all.

1. Supervise the operations of two Customer Service hubs located in Paris and the USA, ensuring continuous improvement of the customer experience.
2. Manage order processing, complaint resolution, and customer inquiries using Salesforce Service Console and ERP systems.
3. Handle order modifications or cancellations in a timely manner, collaborating with internal teams such as Logistics, IT, and Quality to resolve complex issues.
4. Ensure proper management of product returns and refunds for e-commerce orders.
5. Monitor and analyze the performance of customer service hubs, consolidating market data and suggesting optimizations.
6. Update procedural articles in Salesforce Service Cloud to enhance the knowledge base for advisors.
7. Analyze B2C customer feedback to identify improvement areas and compile monthly and weekly reports.
8. Participate in omni-channel CRM project coordination, including workshop preparation and support in presentation creation.
9. Assist in the preparation and timely dispatch of parcels, ensuring accurate delivery information.

1. Currently enrolled in a Master's program (business school or equivalent), seeking a gap year or end-of-study internship.
2. Fluency in English.
3. Excellent relational and organizational skills.
4. Autonomous, rigorous, and proactive, with the ability to coordinate with various stakeholders in a multicultural environment.

1. Advanced proficiency in Excel (pivot tables, advanced functions) and PowerPoint.
2. Strong communication and interpersonal skills.
3. Ability to analyze data and generate insights.
4. Experience with CRM tools, preferably Salesforce.

Ideally, candidates should have a six-month experience in digital environments and a keen interest in CRM/Customer Service.

Currently pursuing a Master's degree in business or a related field.

The internship offers a unique opportunity to work in a leading luxury fragrance house, gaining valuable experience in a multicultural and dynamic environment.

Maison Francis Kurkdjian prides itself on its commitment to inclusivity and diversity, fostering an environment where every employee can thrive and reach their full potential. The company values creativity, innovation, and the luxury of details, ensuring a rich and fulfilling work experience.