Francis Kurkdjian Global Customer Service Assistant Intern

Paris • France

Tuesday, April 29, 2025

Maison Francis Kurkdjian, a distinguished member of the LVMH group, is a prestigious fragrance house founded in 2009. It is renowned for its unique collection of perfumes that exemplify the tradition of French perfumery. The brand is committed to the luxury of details, from the selection of the finest raw materials to the refined elegance of its design. Maison Francis Kurkdjian is experiencing significant growth and offers its employees stimulating missions that allow for the development of new skills, the tackling of spectacular challenges, and the revelation of their talents. As a member of the Comité Colbert since 2016, the Maison is dedicated to fostering an inclusive environment where diversity and individual talents are celebrated.

1. Supervise the customer service hubs located in Paris and the USA.
2. Ensure the follow-up of customer requests via customer service tools such as Salesforce Service Console and ERP.
3. Manage order modifications or cancellations in a timely manner.
4. Efficiently handle and resolve customer complaints.
5. Collaborate with internal teams (Logistics, IT, Quality) to resolve complex issues, ensuring transparent communication with clients.
6. Oversee the management of product returns and e-commerce order refunds.
7. Monitor the performance of customer service hubs and propose optimizations.
8. Draft and update procedural articles in Salesforce Service Cloud.
9. Analyze customer feedback and identify areas for improvement.
10. Participate in the collection and analysis of customer feedback through various channels.
11. Assist in the coordination of omni-channel CRM projects.
12. Support the preparation of parcel shipments, ensuring accurate delivery information.

1. Currently enrolled in a Master's program (business school or equivalent).
2. Seeking a gap year or end-of-studies internship.

1. Excellent interpersonal and organizational skills.
2. Autonomous, rigorous, and proactive with the ability to coordinate across multicultural environments.
3. Fluent in English.
4. Proficient in Excel (pivot tables, advanced functions) and PowerPoint.
5. Previous experience in digital and interest in CRM/Customer Service is preferred.

Entry-level, ideally with a 6-month experience in digital.

Master's degree in progress (business school or equivalent).

This position is open to individuals with disabilities.

Maison Francis Kurkdjian prides itself on providing equal opportunities and is committed to creating an inclusive environment where everyone can thrive and reach their full potential. The Maison values diversity and inclusion as essential elements for the growth and success of its team.