Francis Kurkdjian Global CRM & Clienteling Intern

Paris • France

Wednesday, July 30, 2025

Maison Francis Kurkdjian, a distinguished member of the LVMH group, stands as a beacon of luxury and innovation in the world of perfumes and cosmetics. Since its inception in 2009, the brand has expanded its presence to nearly 1,000 prestigious locations worldwide. Known for its unique fragrance collections and commitment to the traditions of French perfumery, Maison Francis Kurkdjian is dedicated to fostering an inclusive and dynamic work environment where creativity and talent are nurtured.

1. Assist in the implementation and monitoring of the 2026 CRM & Clienteling activation plan.
2. Coordinate with internal teams (E-commerce, Trade Marketing, Strategic Marketing, Training, IT, Communication, markets) and external partners (agencies and service providers).
3. Support the creation and distribution of the multilingual weekly newsletter, coordinating with internal and external teams to gather briefing elements and maintain the editorial calendar.
4. Aid in managing the global Clienteling project in collaboration with technical teams and worldwide markets.
5. Gather business needs from field users and markets to contribute to the continuous improvement of the tool, enhancing the in-store customer experience.
6. Monitor deployments, training sessions, and user feedback.
7. Participate in the loyalty program's animation, enriching the offer, and coordinating dedicated campaigns and communications.
8. Track and analyze performance KPIs (acquisition, retention, customer engagement).
9. Conduct competitive intelligence, benchmarking initiatives, and propose activations, events, or specific offers.
10. Monitor CRM campaign performances, consolidate market performances for weekly and monthly reports, analyze KPIs, and suggest optimizations.
11. Conduct A/B tests to improve future campaign KPIs.
12. Assist in coordinating omnichannel CRM & Clienteling projects, preparing workshops, supporting animation, creating reports, and assisting in presentation creation.

1. Currently enrolled in a Master's program (business school or equivalent), seeking a gap year or end-of-studies internship.
2. Fluency in English.

1. Excellent proficiency in Excel (pivot tables, advanced functions) and PowerPoint.
2. Strong interpersonal skills and organizational and analytical capabilities.
3. Autonomous, curious, rigorous, and proactive.
4. Ability to coordinate various stakeholders in a multicultural environment.

Ideally, candidates should have a preliminary experience of 6 months in digital marketing and a keen interest in CRM and Clienteling.

Master's program in business or equivalent.

Interns will gain valuable experience in a leading luxury brand, enhancing their skills in CRM and Clienteling within a dynamic and inclusive environment.

Maison Francis Kurkdjian is committed to providing equal opportunities and fostering an inclusive environment where diversity is celebrated. The company values all types of talents and uniqueness, contributing to the richness and success of the brand.