Francis Kurkdjian Global CRM & Clienteling Intern

Paris • France

Saturday, March 1, 2025

Maison Francis Kurkdjian, a distinguished member of the LVMH group, is renowned for its exquisite collection of perfumes, crafted with the utmost precision and dedication to the traditions of French perfumery. Since its inception in 2009, the brand has established a prestigious presence in nearly 800 retail locations worldwide. As a part of the esteemed Comité Colbert, Maison Francis Kurkdjian is committed to fostering an inclusive and diverse workplace, valuing the unique talents and perspectives of all employees.

1. Assist in the implementation and monitoring of the CRM & Clienteling activation plan for 2023.
2. Coordinate with internal teams (E-commerce, Strategic Marketing, Communication, Training, IT) and external agencies.
3. Support the creation of the weekly multilingual newsletter, including coordination with internal teams, translation agencies, and markets.
4. Contribute to the optimization of existing CRM tools and the development of new client engagement strategies.
5. Assist in testing and coordinating omni-channel CRM & Clienteling projects.
6. Monitor CRM campaign performance and conduct KPI analysis.
7. Conduct A/B testing to enhance future campaign KPIs.
8. Perform monthly benchmarking on CRM best practices and innovations.
9. Participate in customer service meetings and handle client inquiries in collaboration with the customer service team.

1. Currently pursuing a Master's degree (business school or equivalent).
2. Seeking a gap year or end-of-studies internship.
3. Fluency in English.

1. Excellent interpersonal and organizational skills.
2. Autonomous, meticulous, and proactive.
3. Ability to coordinate with diverse stakeholders in a multicultural environment.
4. Proficiency in Excel (pivot tables, advanced functions) and PowerPoint.

Ideally, candidates will have a minimum of 6 months of experience in digital marketing and a keen interest in CRM and Clienteling.

Master's degree in progress (business school or equivalent).

The internship offers a dynamic and enriching experience in a leading luxury brand, with opportunities to develop new skills and tackle exciting challenges.

Maison Francis Kurkdjian is dedicated to creating an inclusive environment where diversity is celebrated, and all employees are empowered to reach their full potential. The brand values equal opportunities and actively supports a workplace where all forms of talent and uniqueness are appreciated.