Francis Kurkdjian Global CRM & Clienteling Intern

Paris • France

Tuesday, January 28, 2025

Maison Francis Kurkdjian, a distinguished member of the LVMH group, is renowned for its exquisite collection of perfumes crafted with the utmost dedication to the traditions of French perfumery. Established in 2009, the brand has rapidly expanded its presence to nearly 800 prestigious retail locations worldwide. As a creative house, it prides itself on the luxury of details, from the selection of the finest raw materials to the refined elegance of its design. Maison Francis Kurkdjian is committed to offering its employees stimulating missions that foster skill development and talent revelation.

1. Assist in the implementation and monitoring of the 2023 CRM & Clienteling activation plan.
2. Coordinate with internal teams (E-commerce, Strategic Marketing, Communication, Training, IT) and external agencies.
3. Support the creation of a multilingual weekly newsletter, coordinating with internal teams, translation agencies, and markets.
4. Contribute to the optimization of existing CRM tools and the development of new client mechanics.
5. Aid in the execution of test recipes with IT, e-commerce, and training teams.
6. Participate in the coordination of omni-channel CRM & Clienteling projects, including workshop preparation and presentation support.
7. Monitor CRM campaign performance, consolidate market performance data, analyze KPIs, and propose optimizations.
8. Conduct AB-tests to enhance future campaign KPIs.
9. Perform monthly benchmarks on CRM best practices and innovations.
10. Participate in client service activity meetings and handle client requests in collaboration with the customer service team.

1. Currently pursuing a Master's degree in business school or equivalent.
2. Seeking a gap year or end-of-study internship.

1. Excellent interpersonal and organizational skills.
2. Autonomous, rigorous, and proactive with the ability to coordinate diverse stakeholders in a multicultural environment.
3. Fluent in English.
4. Proficient in Excel (pivot tables, advanced functions) and PowerPoint.

Ideally, candidates should have a minimum of 6 months of experience in digital roles and a keen interest in CRM and Clienteling.

Master's degree in progress (business school or equivalent).

The position is open to individuals with disabilities, promoting an inclusive work environment.

Maison Francis Kurkdjian is dedicated to fostering an inclusive environment where diversity is celebrated, and all employees are encouraged to reach their full potential. As a signatory of the Charter of the Other Circle, the brand values the richness that diverse talents and unique perspectives bring to its success.