Fendi Store Manager

Fendi, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH group, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic environment where creativity and craftsmanship are celebrated, providing employees with opportunities to thrive and contribute to the brand's storied legacy.

1. Drive and enhance sales performance across all product categories.
2. Analyze business metrics and implement strategic action plans to boost sales and client engagement.
3. Develop and execute a comprehensive sales strategy in collaboration with corporate partners.
4. Identify and capitalize on new market opportunities to attract and retain clientele.
5. Organize and oversee events and incentives to stimulate business growth.
6. Ensure optimal stock levels and assortment in partnership with the merchandising team.
7. Lead the sales team to deliver exceptional client experiences on the sales floor.
8. Collaborate with the Retail Events team to organize local events.
9. Maintain high standards of customer service and mentor the team to meet these expectations.
10. Implement and manage CRM tools to cultivate dedicated Fendi customers.
11. Act as a brand ambassador to strengthen relationships with VIP clients and prospects.
12. Improve Mystery Shop Results through targeted action plans.
13. Foster a culture of private appointments.
14. Ensure seamless operations between front of house and back of house.
15. Complete administrative tasks, including staff scheduling and store coverage.
16. Control costs and ensure efficient store operations.
17. Submit sales and operational reports in line with company metrics.
18. Maintain inventory accuracy and manage shrinkage.
19. Oversee Profit and Loss responsibilities, focusing on controllable expenses and inventory management.
20. Ensure compliance with company policies and health and safety protocols.
21. Maintain visual merchandising standards and ensure bestsellers are prominently displayed.
22. Create a supportive environment to develop and empower staff through goal setting and performance monitoring.
23. Recruit top talent and implement company policies regarding disciplinary actions.
24. Assess staff performance and growth potential to build a strong team.
25. Identify and address individual and team training needs.

1. Minimum 5 years of related experience, preferably in luxury retail.
2. Strong results-driven and goal-oriented mindset.
3. Excellent communication skills, both verbal and written.
4. Proficiency in using POS systems and inventory management functions.
5. Experience in Ready-to-Wear (RTW) preferred.
6. Foreign language skills are advantageous.
7. Ability to work collaboratively in a team environment.
8. Capability to lift up to 10 lbs.
9. Strong organizational and digital literacy skills.
10. Flexible schedule, including nights, weekends, and holidays.

1. Sales strategy development
2. Client relationship management
3. Team leadership and mentoring
4. Operational efficiency
5. Inventory management
6. Event planning
7. Customer service excellence
8. Visual merchandising
9. Analytical skills
10. Communication skills

A minimum of 5 years of related experience in luxury retail is required.

Fendi offers a comprehensive benefits package, including medical insurance, a bonus structure, paid time off, holiday pay, 401k with automatic employee contribution, and more.

Fendi fosters an inclusive and diverse workplace culture, valuing creativity, innovation, and collaboration. The company is committed to providing equal opportunities and reasonable accommodations for individuals with disabilities, ensuring a supportive environment for all employees.