Fendi Store Manager

Fendi, a prestigious name in the luxury fashion industry, is part of the LVMH Group, a global leader in high-quality products. Fendi is renowned for its exquisite craftsmanship and innovative designs, offering a dynamic and sophisticated work environment that fosters creativity and excellence.

1. Monitor and achieve store performance using relevant KPIs.
2. Contribute to the store's sales targets.
3. Analyze business performance and implement action plans to improve results and generate sales across product categories.
4. Demonstrate sales leadership and set performance targets for the team and individuals.
5. Set sales targets for individuals and departments.
6. Stay informed about the local trading environment and competitors' activities.
7. Propose in-store activities.
8. Instruct and supervise staff in executing company operating procedures.
9. Manage customer service quality to meet customer expectations.
10. Develop loyal Fendi customers and ensure proper client advisor assignments.
11. Act as a brand ambassador to strengthen relationships with VIP clientele and new customers.
12. Improve Mystery Shopper Results through action plans.
13. Manage the sales force to achieve sales targets and assign daily tasks.
14. Motivate employees to promote teamwork and maintain harmonious staff relations.
15. Enhance individual performance through monthly reviews and daily coaching.
16. Assist HR in recruiting qualified applicants.
17. Supervise store personnel and enforce company policies.
18. Ensure proper staffing and effective store coverage.
19. Equip the team with necessary tools and maintain accounts.
20. Set up in-store training routines and conduct on-the-job training.
21. Conduct induction training for new joiners and mentoring exercises.
22. Identify training needs and communicate them to HR.
23. Manage day-to-day administration and operational needs.
24. Submit sales and operational reports to management.
25. Inform management of store-level decisions and staff issues.
26. Oversee daily invoices, petty cash, and invoice control.
27. Control costs and ensure efficient store operations.
28. Maintain Fendi’s standards in customer service and internal control.
29. Conduct inventory checks and address discrepancies.
30. Ensure visual merchandising aligns with company standards.
31. Display best sellers prominently and optimize display and storage.
32. Align visual merchandising with sales performance.

1. Minimum 8-10 years of experience in retail or luxury industry.
2. Bachelor’s degree.

1. Strong commercial and customer service mindset.
2. Outgoing, dependable, and proactive team player.
3. Excellent organizational and follow-up skills.
4. Outstanding interpersonal, communication, and networking skills.
5. Ability to generate trust among coworkers and clients.
6. Strong business acumen, result-driven, and goal-oriented.
7. Capacity to implement initiatives and demonstrate commercial creativity.
8. Proficiency in MS Office, CRM, and retail tools.

Minimum 10 years of experience in the retail or luxury industry is required.

Bachelor’s degree is required.

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH Group.

Fendi fosters a culture of innovation and excellence, encouraging employees to express their creativity and passion for luxury fashion. The company values teamwork, integrity, and a customer-focused approach, providing a supportive and dynamic work environment.