Fendi Store Manager

Fendi, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH Group, a global leader in high-quality products. As an employer, Fendi offers a dynamic work environment that fosters creativity and innovation, providing employees with the opportunity to grow and excel in their careers.

1. Monitor and achieve store performance through relevant KPIs.
2. Contribute to and achieve store sales targets.
3. Analyze business performance and implement action plans to improve results and generate sales across product categories.
4. Demonstrate sales leadership and set performance targets for staff.
5. Set sales targets for individuals and departments.
6. Stay informed about the local trading environment and competitors' activities.
7. Propose and execute in-store activities.
8. Instruct and supervise staff on company operating procedures.
9. Manage customer service quality and develop loyal clientele.
10. Act as a brand ambassador to strengthen relationships with VIP clients.
11. Improve Mystery Shopper results through action plans.
12. Manage and motivate the sales force to achieve sales targets.
13. Enhance individual performance through coaching and monthly reviews.
14. Assist HR in recruiting qualified applicants.
15. Supervise store personnel and enforce company policies.
16. Manage staffing rosters for effective store coverage.
17. Ensure the team is equipped with necessary tools and accounts.
18. Set up in-store training routines and conduct training sessions.
19. Identify training needs and communicate them to HR.
20. Manage day-to-day administration and operational needs.
21. Review and submit sales and operational reports.
22. Inform management of store-level decisions and staff issues.
23. Oversee accuracy in invoices and petty cash management.
24. Control costs and ensure efficient store operations.
25. Maintain Fendi’s standards in customer service and internal control.
26. Ensure consistent visual merchandising with company standards.
27. Display best sellers prominently and manage proximity storage.

1. Minimum 8-10 years of experience in the retail or luxury industry.
2. Bachelor’s degree.

1. Strong commercial and customer service mindset.
2. Outgoing, dependable, and proactive team player.
3. Excellent organizing and follow-up skills.
4. Outstanding interpersonal, communication, and networking skills.
5. Ability to generate trust among coworkers and clients.
6. Strong business acumen and result-driven.
7. Proficient in MS Office, CRM, and retail tools.

Minimum of 10 years in the retail or luxury industry.

Bachelor’s degree

Fendi offers a comprehensive benefits package, including opportunities for career advancement and professional development.

Fendi fosters a culture of excellence, creativity, and innovation, encouraging employees to push boundaries and achieve their full potential. The work environment is collaborative, with a strong emphasis on teamwork and mutual respect.