Fendi Store Manager

Fendi is an Italian luxury fashion house renowned for its craftsmanship, leather goods and innovative ready-to-wear. As part of the LVMH group, Fendi blends Roman heritage and contemporary creativity, operating flagship boutiques worldwide and emphasizing artisanal savoir-faire, exclusivity and client service excellence.

1. Lead the store to achieve commercial objectives and relevant KPIs through daily monitoring, analysis and implementation of corrective action plans
2. Drive sales by cultivating a loyal client base, promoting brand heritage, craftsmanship and product categories, and executing cross-selling initiatives
3. Provide visible sales leadership: assist in selling, set individual and team targets, and motivate staff to maximise performance
4. Manage all aspects of store operations including stock control, administration, roster planning and cost control to ensure efficient daily operation
5. Deliver outstanding clienteling and CRM activity, including in-store events and VIP relationship management
6. Ensure adherence to company operating procedures, internal controls and service standards across customer service and back-office functions
7. Recruit, onboard and develop talent; implement coaching, monthly performance reviews, induction and ongoing training routines
8. Maintain Visual Merchandising standards and ensure store presentation is aligned with brand directives and sales performance
9. Respond to local market dynamics and competitor activity, and report business insights and operational decisions to regional management

1. Minimum 10 years’ experience in a managerial role within luxury retail, with a proven record of delivering sales targets
2. Bachelor’s degree preferred; Master’s degree advantageous
3. Fluent English required; additional languages are a plus
4. Demonstrable leadership, strong communication and relationship-building skills
5. Solid administrative and financial acumen, including experience managing budgets and controlling costs
6. High standards of personal presentation and brand representation

1. Retail management systems
2. CRM tools and clienteling
3. KPI analysis and sales reporting
4. Inventory management and stock control
5. Visual Merchandising
6. Sales leadership and coaching
7. Customer service excellence
8. Store operations and administrative procedures

More than 10 years of progressive managerial experience in luxury fashion retail, ideally including leadership of a flagship or high-traffic boutique and demonstrated success in hitting KPIs and developing VIP client relationships.

Bachelor’s degree preferred; Master’s degree is an advantage.

Fendi fosters a culture that values creativity, artisanal excellence and meticulous attention to detail. As part of the LVMH group, the workplace emphasises high-touch client service, collaborative teamwork and continuous talent development within a fast-paced luxury retail environment.