Fendi Store Manager

Kuala Lumpur • Malaysia

Monday, December 1, 2025

Fendi, a distinguished name in the luxury fashion sector, is part of the esteemed LVMH Group, a global leader in high-quality products. As an employer, Fendi is committed to excellence, innovation, and the development of its employees, offering a dynamic and inspiring work environment that fosters creativity and growth.

1. Monitor and achieve store performance by tracking and ensuring that the KPIs targets are met.
2. Strategize and implement improvement plans in a timely manner, taking calculated risks when necessary.
3. Conduct daily briefings to provide team members with business updates and reinforce salesfloor behaviors.
4. Demonstrate sales leadership and set performance targets for the team and individuals.
5. Propose in-store activities to engage staff and foster a positive team atmosphere.
6. Instruct and supervise staff in the correct execution of company operating procedures.
7. Manage quality of customer service to meet customer expectations.
8. Develop loyal Fendi customers and ensure strategic client assignments.
9. Act as a brand ambassador to strengthen relationships with VIP clientele.
10. Motivate and challenge team members to achieve sales targets and assign daily tasks.
11. Collaborate with HR in recruiting qualified applicants to meet store needs.
12. Set up in-store training routines and identify training needs.
13. Review and submit sales and operational reports to management.
14. Ensure that Fendi’s standards are applied and maintained at all times across customer service, internal control, and back-office activities.
15. Ensure that Visual Merchandising is consistent with company standards.

1. Minimum 8 - 10 years of related experience in retail/luxury industry with at least 3 years in a boutique lead role.
2. Strong business acumen and goal-oriented mindset.
3. Experience in building strong client relationships and delivering client-centric solutions.
4. Experience in developing people to meet organizational missions and ambitions.

1. Proficiency in MS Office, CRM, and retail tools.
2. Ability to make effective and timely decisions with an appropriate level of risk-taking.
3. Strong planning and prioritization skills.
4. Ability to work with culturally diverse teams.

Minimum 10 years of experience in the retail/luxury industry, with at least 3 years in a leadership role.

Fendi offers a comprehensive benefits package, including opportunities for professional development and career advancement within the prestigious LVMH Group.

Fendi fosters a culture of creativity, innovation, and excellence. The company values diversity and encourages a collaborative environment where employees are motivated to achieve their best and take ownership of their learning and development.