Fendi Store Manager

Johor Bahru • Malaysia

Monday, December 22, 2025

Fendi, a prestigious brand within the Fashion & Leather Goods sector, is renowned for its unparalleled craftsmanship, innovative designs, and commitment to quality. As part of the LVMH Group, Fendi offers a dynamic and enriching environment that fosters creativity and excellence, providing employees with opportunities for growth and development within the luxury fashion industry.

1. Monitor and achieve store performance by tracking and ensuring that KPI targets are met.
2. Strategize and implement improvement plans, taking calculated risks when necessary.
3. Conduct daily briefings to provide team members with a business overview and reinforce salesfloor behaviors.
4. Demonstrate sales leadership and set performance targets aligned with KPIs and business objectives.
5. Propose in-store activities to engage staff and foster a positive team atmosphere.
6. Ensure compliance with company operating procedures and internal policies.
7. Manage customer service quality to meet and exceed customer expectations.
8. Develop loyal Fendi customers and strategically assign them to Client Advisors.
9. Act as a brand ambassador to strengthen relationships with VIP clientele.
10. Motivate and challenge team members to achieve sales targets and assign daily tasks.
11. Collaborate with HR in recruiting qualified applicants to meet store needs.
12. Supervise store personnel and enforce company policies.
13. Set up in-store training routines and identify training needs for talent development.
14. Review and submit sales and operational reports in adherence to company policies.
15. Ensure Fendi's standards are maintained across customer service and back-office activities.
16. Ensure visual merchandising aligns with company standards.

1. Minimum 5 years of experience in the retail/luxury industry, with at least 3 years in a boutique lead role.

1. Strong business acumen and result-driven mindset.
2. Proficiency in MS Office, CRM, and retail tools.
3. Ability to build strong client relationships and deliver client-centric solutions.
4. Effective decision-making skills with an appropriate level of risk-taking.
5. Planning and prioritizing work to meet organizational goals.
6. Ability to motivate and develop team members.
7. Cultural sensitivity and ability to work with a diverse team.

Minimum 5 years of related experience in the retail/luxury industry, including 3 years in a leadership capacity.

Fendi offers a comprehensive benefits package, including opportunities for professional growth within the luxury fashion industry.

Fendi fosters a collaborative and inclusive workplace culture that values diversity and creativity. Employees are encouraged to take ownership of their learning and development, contributing to a dynamic and innovative environment.