Fendi Store Manager

Geneva • Switzerland

Monday, April 14, 2025

Fendi, a renowned luxury fashion house, is part of the esteemed LVMH Group, a global leader in luxury goods. Known for its exquisite craftsmanship, innovative designs, and commitment to quality, Fendi offers an exceptional work environment where creativity and excellence are at the forefront. As an employer, Fendi values diversity, professional growth, and the development of its employees, ensuring a dynamic and rewarding career path within the luxury fashion industry.

1. Monitor and achieve store performance through relevant KPIs.
2. Assist in the selling process and demonstrate sales leadership.
3. Conduct daily briefings and animate team discussions.
4. Analyze business performance, propose and implement action plans to improve results and generate sales.
5. Manage customer service quality to meet client expectations.
6. Develop loyal Fendi clients and implement CRM tools and clienteling actions.
7. Act as a brand ambassador to strengthen relationships with VIP clients.
8. Improve Mystery Shopper Results with targeted action plans.
9. Motivate employees to maximize team spirit and promote teamwork.
10. Supervise store personnel and enforce company policies.
11. Ensure proper management of staffing roster for appropriate store coverage.
12. Set up in-store training routines and conduct induction training for new joiners.
13. Identify individual and team training needs and communicate these to HR.
14. Review and submit sales and operational reports to management.
15. Ensure Fendi’s standards are applied and maintained across customer service, internal control, and back-office activities.
16. Ensure that visual merchandising is consistent with company standards.

1. More than 10 years of experience in a managerial role.
2. Bachelor’s Degree or Master’s Degree preferred.
3. Strong knowledge and/or interest in the fashion/luxury industry.
4. English proficiency mandatory; additional languages are a plus.

1. Strong selling and communication skills.
2. Administration and financial skills.
3. Excellent relationship-building skills.
4. Leadership, confidence, organization, and professionalism.
5. Strong customer service skills.
6. Computer skills and retail management system knowledge.
7. Goal-oriented and multitasking abilities.

Minimum of 10 years in a managerial role within the luxury fashion industry.

Bachelor’s Degree or Master’s Degree is preferred.

Fendi offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury fashion industry.

Fendi fosters a culture of innovation, excellence, and collaboration. Employees are encouraged to express their creativity and contribute to the brand's legacy of luxury and craftsmanship. The work environment is dynamic and supportive, with a strong emphasis on teamwork and professional growth.