Fendi Store Manager

Fendi, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH Group, a global leader in luxury goods. As an employer, Fendi is renowned for its commitment to excellence, creativity, and innovation, offering a dynamic and rewarding environment for its employees.

1. Monitor and achieve store performance with relevant KPIs.
2. Assist in the selling process.
3. Analyze the business and propose action plans to improve results and generate sales for each product category.
4. Demonstrate sales leadership for staff and set performance targets for team and individuals with relevant KPIs.
5. Be aware of local trading environment and its impact on sales, including competitors' activities.
6. Manage and supervise the team in the correct execution of all company operating and stock procedures.
7. Ensure customer service quality meets client expectations by offering excellent standards.
8. Develop loyal Fendi clients and implement CRM tools and clienteling actions, including in-store events.
9. Act as a brand ambassador to strengthen relationships with VIP clients.
10. Improve Mystery Shopper Results with action plans.
11. Motivate employees to maximize team spirit and promote teamwork.
12. Work with HR in recruiting qualified applicants to meet store needs.
13. Identify individual and team training needs to develop talents and communicate these to HR.
14. Review and submit sales and operational reports to management in adherence to company's KPIs and policies.
15. Ensure Fendi’s standards are applied and maintained across customer service, internal control, VM, and back-office activities.

1. 7-10 years’ experience in Fashion/Luxury Sales.
2. 5-7 years’ experience in top-location management of a retail luxury business.
3. Bachelor’s or Master’s Degree.

1. Strong selling and communication skills.
2. Excellent relationship skills, self-reliant, friendly, and patient.
3. Leadership, confidence, organization, and professionalism.
4. Strong customer orientation skills.
5. Goal-oriented approach and multitasking ability.
6. Computer skills and Retail management system knowledge.
7. Strong knowledge and/or interest in fashion/luxury industry.
8. Fluent in English; additional languages are a plus.

Minimum 5 years of experience in a similar role within the luxury retail sector.

Bachelor’s or Master’s Degree.

Fendi offers a competitive benefits package, including opportunities for career advancement within the LVMH Group.

Fendi fosters a culture of luxury and innovation, encouraging creativity and excellence in all endeavors. The company values teamwork, professional growth, and a commitment to delivering exceptional customer experiences.