Fendi Store Director

Tokyo Japan

Tuesday, January 21, 2025

Fendi, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and innovative designs. As part of the esteemed LVMH Group, Fendi offers a dynamic and prestigious environment for professionals seeking to excel in the world of high fashion. The brand is committed to fostering talent and providing unparalleled opportunities for career advancement within the global luxury market.

1. Drive and enhance sales performance across all product categories.
2. Analyze business metrics and implement strategic action plans to boost sales and client engagement.
3. Develop and execute a comprehensive sales strategy in collaboration with corporate partners.
4. Identify and capitalize on new market opportunities to attract and retain clientele.
5. Organize and oversee events and incentives to stimulate business growth.
6. Ensure optimal stock levels and assortment in coordination with the merchandising team.
7. Lead the sales team in delivering an exceptional client experience on the sales floor.
8. Collaborate with the Retail Events team to organize local events.
9. Uphold superior customer service standards and mentor the team to meet client expectations.
10. Cultivate dedicated Fendi customers through effective CRM tools and database management.
11. Act as a brand ambassador to strengthen relationships with VIP clients and prospects.
12. Improve Mystery Shop Results through targeted action plans.
13. Foster a culture of private appointments.
14. Ensure seamless alignment between front and back of house operations.
15. Complete administrative tasks, including staff scheduling, to ensure efficient store coverage.
16. Manage costs and ensure efficient store operations.
17. Submit sales and operational reports in line with company metrics and policies.
18. Maintain inventory accuracy and manage shrinkage.
19. Oversee full Profit and Loss responsibility, focusing on controllable expenses and sales plans.
20. Ensure compliance with company policies and health and safety protocols.
21. Maintain high visual merchandising standards and ensure bestsellers are prominently displayed.
22. Create a supportive environment to develop and empower staff through goal setting and feedback.
23. Implement Top Store initiatives and ensure team understanding.
24. Attract and recruit top talent through networking and scouting.
25. Adhere to company procedures regarding disciplinary actions.
26. Assess performance and growth potential of staff to build a strong team and promote career paths.
27. Identify training needs for individuals and the team.

1. Minimum 5 years of related experience, preferably in luxury retail.
2. Strong drive for results and goal-oriented mindset.
3. Excellent communication skills, both verbal and written.
4. Proficiency in using POS systems and inventory management functions.
5. Experience in Ready-to-Wear (RTW) is preferred.
6. Foreign language skills are advantageous.
7. Ability to work collaboratively in a team environment.
8. Strong organizational skills and digital literacy.
9. Flexible schedule, including nights, weekends, and holidays.

1. Sales strategy development
2. Client relationship management
3. Team leadership and development
4. Operational and administrative management
5. Visual merchandising
6. Event planning and execution
7. Communication and interpersonal skills
8. Problem-solving and analytical skills

A minimum of 5 years of experience in a related field, with a preference for luxury retail.

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within a prestigious global brand.

Fendi fosters a culture of innovation, excellence, and collaboration. Employees are encouraged to express their creativity and contribute to the brand's legacy of luxury and sophistication. The work environment is dynamic and supportive, offering ample opportunities for personal and professional growth.