Fendi Senior Client Advisor

Fendi, a prestigious name in the luxury fashion industry, operates under the esteemed LVMH conglomerate, known for its dedication to craftsmanship and innovation. As an employer, Fendi offers a dynamic and sophisticated work environment, fostering creativity and excellence in its employees.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs set by management.
3. Provide customer feedback on products, particularly newly launched items.
4. Strengthen customer relations and nurture a loyal customer base using CRM tools.
5. Implement CRM campaigns and set up one-on-one appointments in line with targets.
6. Manage customer service quality to meet client expectations with a personalized approach.
7. Perform store duties as assigned by team leaders and management.
8. Operate the company sales management system for stock transfer, payment, and customer database input.
9. Maintain inventory accuracy by receiving, displaying, and storing merchandise according to guidelines.
10. Support during store stock takes and cycle counts.
11. Maintain proper visual merchandising and a clean store environment.
12. Execute daily housekeeping duties and ensure store safety.

1. Minimum 5 years of experience in the retail fashion industry with at least 2 years in luxury sales.
2. Strong expertise in the menswear category.
3. Bachelor’s degree or equivalent preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building abilities.
3. Self-reliance, friendliness, and patience.
4. Organizational skills and professionalism.
5. Self-confidence and goal-oriented approach.
6. Multitasking capability.
7. Strong customer service skills.
8. Proficiency in computer skills and retail management systems.
9. Fluency in English; additional languages are a plus.

Minimum 5 years of experience in the retail fashion industry, with at least 2 years in luxury sales.

Bachelor’s degree or equivalent is preferred.

Fendi offers a competitive benefits package, including opportunities for career advancement and professional development within the luxury fashion sector.

Fendi fosters a culture of innovation and excellence, encouraging its employees to embrace creativity and deliver exceptional customer experiences. The work environment is dynamic, with a focus on maintaining high standards of professionalism and personal presentation.