Fendi Senior Client Advisor

Fendi, a distinguished entity within the Fashion & Leather Goods sector, is part of the globally renowned LVMH conglomerate. As an employer, Fendi is celebrated for its commitment to excellence, innovation, and the cultivation of talent within the luxury fashion industry. The brand offers a dynamic work environment where creativity and professionalism are highly valued.

1. Master and achieve expected sales and CRM KPIs, both quantitative and qualitative.
2. Strive to exceed collective and individual sales targets across all product categories available in the boutique.
3. Enhance customer relationships through personalized actions, utilizing appropriate CRM tools to foster client loyalty.
4. Ensure authentic clienteling that meets the brand's standards of excellence and aligns with customer expectations.
5. Efficiently use the Retail Pro management system for stock transfers, payments, stock inquiries, and customer database entries.
6. Contribute to the boutique's organization, including visual merchandising activities, stock management, and maintaining brand standards.

1. 5-7 years of experience in a retail environment within a similar luxury brand.
2. Higher education degree or equivalent.

1. Entrepreneurial mindset and multitasking ability.
2. Excellent interpersonal skills and the ability to build strong client relationships.
3. Strong sales and communication skills.
4. Proficiency in retail management systems.
5. In-depth knowledge or interest in the fashion and luxury industry.
6. Fluency in English and French; proficiency in a third language is advantageous.

Minimum of 5 years in a retail setting, preferably within a luxury brand.

Higher education degree or equivalent.

The position offers a comprehensive benefits package, including opportunities for career advancement within the prestigious LVMH group.

Fendi fosters a culture of excellence and innovation, encouraging employees to engage in creative endeavors while maintaining the highest standards of professionalism. The brand values diversity and inclusivity, creating a supportive and dynamic workplace environment.