Fendi Senior Client Advisor - Men's Ready-to-Wear

Fendi, a prestigious name within the Fashion & Leather Goods sector, is part of the esteemed LVMH conglomerate, renowned for its commitment to luxury and innovation. As an employer, Fendi offers a dynamic environment where creativity and excellence are at the forefront, providing employees with opportunities to thrive in the world of high fashion.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs set by the Department Manager or Store Manager.
3. Collect and provide customer feedback on products, particularly new launches.
4. Strengthen customer relations and nurture a loyal Fendi customer base using CRM tools.
5. Implement CRM campaigns and set up one-on-one appointments in line with targets and guidelines.
6. Ensure high-quality customer service, offering a professional and personalized experience.
7. Perform store duties as assigned by management and operate the company sales management system efficiently.
8. Maintain inventory accuracy by receiving, displaying, and storing merchandise according to company guidelines.
9. Support during store stock takes and cycle counts.
10. Maintain visual merchandising standards and ensure a safe, clean store environment.

1. Minimum of 5 years' experience in the retail fashion industry, with at least 2 years in luxury sales.
2. Experience in the menswear category is essential.
3. Bachelor’s degree or equivalent is preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building skills.
3. Organizational skills and professionalism.
4. Self-confidence and a goal-oriented approach.
5. Strong customer service skills.
6. Proficiency in computer skills and retail management systems.
7. Fluency in English; knowledge of other languages is a plus.

Minimum of 5 years in the retail fashion industry, with at least 2 years in luxury sales, particularly in menswear.

Bachelor’s degree or equivalent is preferred.

Fendi offers a comprehensive benefits package, including opportunities for career advancement within the LVMH group, fostering both personal and professional growth.

Fendi fosters a culture of innovation, luxury, and excellence, encouraging employees to express their creativity and passion for fashion. The workplace is dynamic and collaborative, providing a platform for individuals to excel and contribute to the brand's legacy.