Fendi Senior Client Advisor

London • UK

Monday, February 2, 2026

Fendi, a prestigious name in the luxury fashion industry, is part of the LVMH Group, a global leader in high-quality products. As an employer, Fendi is renowned for its commitment to excellence, innovation, and the cultivation of talent within a dynamic and inspiring environment.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs as set by the Department Manager or Store Manager.
3. Collect and provide customer feedback on products, particularly new launches.
4. Strengthen customer relations and nurture a loyal Fendi customer base using CRM tools.
5. Implement CRM campaigns and set up one-on-one appointments in line with targets and guidelines.
6. Ensure high-quality customer service by offering a professional and personalized experience.
7. Perform store duties as assigned by team leaders and management.
8. Operate the company sales management system for stock transfer, payment, stock inquiry, and customer database input.
9. Maintain inventory accuracy by properly receiving, displaying, and storing merchandise.
10. Support store stock takes and cycle counts.
11. Maintain visual merchandising standards and ensure a safe, clean store environment.
12. Perform additional duties as required by the company.

1. Minimum of 5 years' experience in the retail fashion industry, with at least 2 years in luxury sales.
2. Experience in the Ladies' ready-to-wear category is essential.
3. Bachelor’s degree or equivalent is preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building skills, self-reliance, friendliness, and patience.
3. Organizational skills, professionalism, and self-confidence.
4. Strong customer service skills.
5. Proficiency in computer skills and retail management systems.
6. Goal-oriented approach and multitasking ability.
7. Strong knowledge and/or interest in the fashion/luxury industry.
8. Fluency in English; additional languages are a plus.

Minimum of 5 years in the retail fashion industry, with at least 2 years in luxury sales, particularly in the Ladies' ready-to-wear category.

Bachelor’s degree or equivalent is preferred.

Employees enjoy a dynamic work environment with opportunities for professional growth and development within the luxury fashion sector.

Fendi fosters a culture of excellence and innovation, encouraging creativity and a passion for fashion. The workplace is dynamic and inspiring, with a strong emphasis on professional development and maintaining high standards of customer service.