Fendi Senior Client Advisor

Fendi, a distinguished name in the luxury fashion sector, operates under the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic environment where creativity and craftsmanship are celebrated, providing employees with the opportunity to thrive in a world-class luxury brand.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs set by management.
3. Provide insightful customer feedback on products, particularly new launches.
4. Strengthen customer relations and nurture a loyal client base using CRM tools.
5. Implement CRM campaigns and organize personalized appointments.
6. Ensure high-quality customer service with a professional and personalized approach.
7. Perform store duties as assigned, ensuring smooth operations.
8. Operate the company sales management system for stock transfer, payment processing, and customer database management.
9. Maintain inventory accuracy through proper merchandise handling and support during stock takes.
10. Adhere to visual merchandising standards and maintain a clean store environment.

1. Minimum of 5 years' experience in the retail fashion industry, with at least 2 years in luxury sales.
2. Experience in the Ladies' ready-to-wear category is essential.
3. Bachelor’s Degree or equivalent is preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building abilities.
3. Organizational skills and professionalism.
4. Self-confidence and self-reliance.
5. Strong customer service skills.
6. Proficiency in computer and retail management systems.
7. Goal-oriented and capable of multitasking.
8. Fluent in English; additional languages are advantageous.

Minimum of 5 years in the retail fashion industry, with at least 2 years in luxury sales, specifically in Ladies' ready-to-wear.

Bachelor’s Degree or equivalent is preferred.

Employees are offered a comprehensive benefits package, including opportunities for professional development and career advancement within a leading luxury brand.

Fendi fosters a culture of innovation and excellence, encouraging employees to express creativity and passion for fashion. The workplace is dynamic and collaborative, with a focus on personal growth and professional development.