Fendi Senior Client Advisor

London • UK

Tuesday, August 12, 2025

Fendi, a prestigious name in the luxury fashion industry, operates under the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic and sophisticated work environment, fostering creativity and professional growth within the realm of high fashion and luxury goods.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs set by management.
3. Provide customer feedback on products, with a focus on newly launched items.
4. Strengthen customer relations and nurture a loyal client base using CRM tools.
5. Implement CRM campaigns and organize one-on-one appointments in line with targets.
6. Ensure high-quality customer service, offering a professional and personalized touch.
7. Perform store duties as assigned by management and operate the sales management system.
8. Maintain inventory accuracy and support stock management activities.
9. Ensure proper visual merchandising and maintain a clean store environment.

1. Minimum 5 years of experience in the retail fashion industry, with at least 2 years in luxury sales.
2. Experience in the menswear category is essential.
3. Bachelor’s degree or equivalent is preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building abilities.
3. Organizational skills and professionalism.
4. Self-confidence and goal-oriented approach.
5. Proficiency in computer and retail management systems.
6. Fluency in English; additional languages are a plus.

A minimum of 5 years in the retail fashion industry, with significant experience in luxury sales, particularly in menswear.

Bachelor’s degree or equivalent is preferred.

Fendi offers a comprehensive benefits package, including opportunities for career advancement within the luxury fashion sector.

Fendi prides itself on a culture of elegance and innovation, encouraging employees to embody the brand's values of luxury and sophistication. The workplace is collaborative, with a focus on personal development and excellence in customer service.