Fendi Senior Client Advisor

London • UK

Tuesday, July 8, 2025

Fendi, a distinguished member of the LVMH Group, is renowned for its exquisite craftsmanship and innovative designs in the luxury fashion sector. As part of a global conglomerate, Fendi offers unparalleled opportunities for professional growth and development within the luxury goods industry.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs set by the Department Manager or Store Manager.
3. Provide customer feedback on products, particularly newly launched items.
4. Strengthen customer relations and nurture a loyal Fendi customer base using CRM tools.
5. Implement CRM campaigns and set up one-on-one appointments in line with targets and guidelines.
6. Manage customer service quality to meet customer expectations with a professional and personalized approach.
7. Perform store duties as assigned by team leaders and management.
8. Operate the Company Sales Management system for stock transfers, payments, stock inquiries, and customer database input.
9. Maintain inventory accuracy by receiving, displaying, and storing merchandise according to company guidelines.
10. Support during store stock takes and cycle counts.
11. Maintain visual merchandising according to company guidelines and ensure a safe, clean store environment.

1. Minimum 3 years of experience in the retail fashion industry, with at least 1 year in luxury sales.
2. Bachelor’s degree or equivalent is preferred.

1. Strong expertise in the shoe category.
2. High-level personal image standards.
3. Strong selling and communication skills.
4. Excellent relationship-building skills, self-reliance, friendliness, and patience.
5. Organizational skills, professionalism, and self-confidence.
6. Strong customer service skills.
7. Proficiency in computer skills and retail management systems.
8. Goal-oriented approach and multitasking ability.
9. Strong knowledge and/or interest in the fashion/luxury industry.
10. Fluency in English; knowledge of a second language is a plus.

Minimum of 3 years in the retail fashion industry, with at least 1 year in luxury sales.

Bachelor’s degree or equivalent is preferred.

Competitive benefits package including opportunities for career advancement within the LVMH Group.

Fendi fosters a culture of excellence and innovation, encouraging its employees to cultivate their skills and pursue their passion for luxury fashion. The workplace environment is dynamic and supportive, promoting both individual and collective success.