Fendi Senior Client Advisor

London • UK

Tuesday, July 8, 2025

Fendi, a prestigious name in the luxury fashion industry, is part of the LVMH Group, a global leader in high-quality products. Known for its exceptional craftsmanship and innovative designs, Fendi offers an unparalleled work environment that fosters creativity and excellence.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs set by the Department Manager or Store Manager.
3. Provide customer feedback on products, particularly newly launched items.
4. Strengthen customer relations and nurture a loyal Fendi customer base through effective CRM tools.
5. Implement CRM campaigns and set up personalized appointments in line with targets and guidelines.
6. Ensure high-quality customer service, meeting expectations with a professional and personalized approach.
7. Perform store duties as assigned by management, including operating the sales management system for stock transfer, payment, and customer database input.
8. Maintain inventory accuracy by receiving, displaying, and storing merchandise according to company guidelines.
9. Support store stock takes and cycle counts.
10. Maintain visual merchandising standards and ensure a safe and clean store environment.

1. Minimum 3 years of experience in the retail fashion industry, with at least 1 year in luxury sales.
2. Bachelor’s Degree or equivalent is preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building abilities.
3. Self-reliant, friendly, and patient demeanor.
4. Organizational skills and professionalism.
5. Self-confidence and goal-oriented approach.
6. Strong customer service skills.
7. Proficiency in computer skills and retail management systems.
8. Multitasking abilities.
9. Strong knowledge and/or interest in the fashion/luxury industry.
10. Fluency in English; knowledge of a second language is a plus.

Minimum 3 years of experience in the retail fashion industry, with at least 1 year in luxury sales.

Bachelor’s Degree or equivalent is preferred.

Fendi offers a dynamic work environment with opportunities for career advancement and professional growth within the luxury fashion industry.

Fendi fosters a culture of innovation and excellence, encouraging employees to express their creativity and passion for luxury fashion. The company values diversity and inclusivity, creating a supportive and inspiring workplace.