Fendi Senior Client Advisor
Fendi, a prestigious name in the luxury fashion industry, is part of the LVMH Group, a global leader in high-quality products. Known for its exceptional craftsmanship and innovative designs, Fendi offers an unparalleled work environment that fosters creativity and excellence.
- Engage in upselling, cross-selling, and multiple selling across all product categories.
- Monitor individual sales performance and achieve targets and KPIs set by the Department Manager or Store Manager.
- Provide customer feedback on products, particularly newly launched items.
- Strengthen customer relations and nurture a loyal Fendi customer base through effective CRM tools.
- Implement CRM campaigns and set up personalized appointments in line with targets and guidelines.
- Ensure high-quality customer service, meeting expectations with a professional and personalized approach.
- Perform store duties as assigned by management, including operating the sales management system for stock transfer, payment, and customer database input.
- Maintain inventory accuracy by receiving, displaying, and storing merchandise according to company guidelines.
- Support store stock takes and cycle counts.
- Maintain visual merchandising standards and ensure a safe and clean store environment.
- Minimum 3 years of experience in the retail fashion industry, with at least 1 year in luxury sales.
- Bachelor’s Degree or equivalent is preferred.
- Strong selling and communication skills.
- Excellent relationship-building abilities.
- Self-reliant, friendly, and patient demeanor.
- Organizational skills and professionalism.
- Self-confidence and goal-oriented approach.
- Strong customer service skills.
- Proficiency in computer skills and retail management systems.
- Multitasking abilities.
- Strong knowledge and/or interest in the fashion/luxury industry.
- Fluency in English; knowledge of a second language is a plus.
Minimum 3 years of experience in the retail fashion industry, with at least 1 year in luxury sales.
Bachelor’s Degree or equivalent is preferred.
Fendi offers a dynamic work environment with opportunities for career advancement and professional growth within the luxury fashion industry.
Fendi fosters a culture of innovation and excellence, encouraging employees to express their creativity and passion for luxury fashion. The company values diversity and inclusivity, creating a supportive and inspiring workplace.


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