Fendi Senior Client Advisor

Fendi, a distinguished name within the Fashion & Leather Goods sector, operates under the esteemed umbrella of LVMH, a global leader in luxury goods. Renowned for its exquisite craftsmanship and innovative designs, Fendi offers a dynamic and enriching environment for professionals seeking to excel in the luxury fashion industry.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs as set by the Department Manager or Store Manager.
3. Provide customer feedback on products, particularly newly launched items.
4. Strengthen customer relations and nurture a loyal Fendi customer base by implementing CRM tools effectively.
5. Implement CRM campaigns and set up personalized appointments in line with targets and guidelines.
6. Ensure high-quality customer service, offering a professional and personalized experience.
7. Perform store duties as assigned by team leaders and management.
8. Operate the company sales management system for stock transfer, payment, stock inquiry, and customer database input.
9. Maintain inventory accuracy by receiving, displaying, and storing merchandise according to company guidelines.
10. Support during store stock takes and cycle counts.
11. Maintain visual merchandising standards and ensure a safe, clean store environment through daily housekeeping duties.

1. Minimum 5 years of experience in the retail fashion industry, with at least 2 years in luxury sales.
2. Strong expertise in the menswear category.
3. Bachelor’s degree or equivalent is preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building abilities, self-reliant, friendly, and patient.
3. Organizational skills, professionalism, and self-confidence.
4. Strong customer service skills.
5. Proficiency in computer skills and retail management systems.
6. Goal-oriented approach and multitasking ability.
7. Strong knowledge and/or interest in the fashion/luxury industry.
8. Fluency in English; knowledge of other languages is a plus.

Minimum of 5 years in the retail fashion industry, with at least 2 years in luxury sales.

Bachelor’s degree or equivalent is preferred.

The role offers an opportunity to work in a prestigious luxury brand environment with potential career growth and development.

Fendi fosters a culture of excellence, innovation, and luxury. Employees are encouraged to uphold the brand's high standards while contributing to a collaborative and dynamic workplace.