Fendi Senior Client Advisor

Fendi, a prestigious brand within the Fashion & Leather Goods sector, is renowned for its unparalleled craftsmanship and innovation in luxury fashion. As part of the esteemed LVMH Group, Fendi offers a dynamic and enriching work environment that fosters creativity and excellence.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs set by the Department Manager or Store Manager.
3. Provide insightful customer feedback on products, particularly new launches.
4. Strengthen customer relations and nurture a loyal Fendi customer base using CRM tools.
5. Implement CRM campaigns and set up personalized appointments in line with targets and guidelines.
6. Ensure high-quality customer service, offering a professional and personalized experience.
7. Perform store duties as assigned by team leaders and management.
8. Operate the Company Sales Management system for stock transfer, payment, stock inquiry, and customer database input.
9. Maintain inventory accuracy through proper receipt, display, and storage of merchandise.
10. Support during store stock takes and cycle counts.
11. Maintain visual merchandising standards and ensure a clean, safe store environment.

1. Minimum 3 years' experience in the retail fashion industry, with at least 1 year in luxury sales.
2. Bachelor’s degree or equivalent is preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building skills, self-reliance, friendliness, and patience.
3. Organizational skills, professionalism, and self-confidence.
4. Strong customer service skills.
5. Proficiency in computer skills and retail management systems.
6. Goal-oriented approach and multitasking ability.
7. Strong knowledge and/or interest in the fashion/luxury industry.
8. Fluency in English; knowledge of a second language is a plus.

Minimum 5 years of experience in the retail fashion industry, with a focus on luxury sales.

Bachelor’s degree or equivalent is preferred.

Competitive benefits package including opportunities for career advancement within the LVMH Group.

Fendi fosters a culture of luxury and innovation, encouraging employees to excel in a collaborative and creative environment. As part of the LVMH Group, Fendi offers a unique opportunity to work with some of the most talented individuals in the fashion industry.