Fendi Private Clients Relationship Manager

Chiyoda • Japan

Tuesday, October 21, 2025

Fendi, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH Group. Renowned for its innovative designs and unparalleled craftsmanship, Fendi offers a dynamic and enriching work environment where creativity and excellence are at the forefront. As an employer, Fendi provides opportunities for professional growth within a global network of luxury brands.

1. Achieve annual sales and KPI targets for Very Important Clients (VIC) by collaborating with Store Managers, Client Advisors, and the Retail Director.
2. Lead the Gaisho Task Force, coordinating with department store associates and organizing national events to cultivate new potential clients.
3. Define and implement strategies from the CRM database in collaboration with Retail, Merchandising, and Event teams.
4. Manage local VIC consultants, setting annual plans and monitoring progress to meet targets.
5. Establish partnerships with external luxury brands to attract new clients, executing initiatives and tracking outcomes.
6. Regularly report on initiatives, tracking information and proposing new actions.
7. Manage the VIC gift menu strategy in coordination with central VIC and CRM teams, ensuring effective implementation and analysis.
8. Coordinate global and local events for VIC engagement.
9. Develop and manage budgets for activities, ensuring company profitability.

1. Minimum 5 years of experience in retail sales and CRM.
2. Proficiency in strategic planning and analytical skills.
3. Customer-centric mindset with strong leadership and project management capabilities.
4. Flexibility and ability to work under ambiguity.
5. Proactive approach with a commitment to achieving results.
6. Fluency in English and native-level proficiency in Japanese.
7. Willingness to travel for business and work on weekends/holidays.

1. Strategic thinking and planning
2. Analytical skills
3. Leadership
4. Project management
5. Customer relationship management
6. Bilingual communication

A minimum of five years in retail sales and customer relationship management, with a proven track record of strategic planning and leadership.

Fendi offers a comprehensive benefits package, including opportunities for professional development, a collaborative work environment, and the chance to work with a globally recognized luxury brand.

Fendi fosters a culture of innovation and excellence, encouraging employees to push creative boundaries while maintaining the highest standards of quality. The work environment is dynamic and collaborative, reflecting the brand's commitment to luxury and sophistication.