Fendi Omni Stockist
Fendi, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH group, a global leader in high-quality products. As an employer, Fendi offers a dynamic and innovative work environment, fostering creativity and excellence in every aspect of its operations.
- Review and prioritize pending orders to fulfill within 24 hours.
- Rebalance request transfers.
- Pull deliveries, package, and deliver to the shipping department.
- Attend meetings with leadership and selling teams to build cross-functional partnerships.
- Prepare merchandise for shipping with accurate packaging and wrapping.
- Support the selling team with preparing consignments for clients.
- Drive retail network sales by processing charge sends for Client Advisors outside the home store.
- Perform daily Omni-Channel tasks including Curbside Pick-up, Ship-from-Store (SFS), and Buy Online Pick-up In-Store (BOPIS) processes.
- Support order fulfillment and delivery through multiple shipping options.
- Reduce cases of incorrect order fulfillment.
- Improve accuracy and speed of return management.
- Enhance resolution time for open client cases on orders.
- Advocate for the client at the warehouse to ensure detailed execution of activities.
- Participate in Loss Prevention procedures related to Omni-Channel processes.
- Fulfill the company-defined customer experience by completing all processes according to service level standards.
- Assist in the BOPIS aged order review and return product to the sales floor as needed.
- Support the usage of in-store digital clienteling platforms and act as a technical authority.
- Partner with leadership to build targeted clienteling lists for promotional events.
- Deliver new and inventive experiences to improve operations and client satisfaction.
- Participate in the completion of incoming SFS orders including picking, packing, and shipping.
- Minimum 2-4 years of professional experience in retail or customer experience, luxury experience preferred.
- Associate degree or equivalent experience is a plus.
- Experience in stock control and selling, particularly in luxury retail, is advantageous.
- Strong interpersonal communication skills.
- Strong drive for results.
- Excellent verbal and written communication skills.
- Proficiency in PowerPoint, Excel, Word, and Microsoft Office.
- Ability to work in a collaborative team environment.
- Proficiency with POS systems and inventory management functions.
- Digital literacy is required.
- Ability to lift boxes weighing up to 25lbs.
- Foreign language skills are a plus.
- Flexible availability, including nights, weekends, and holidays.
- Interpersonal communication
- Customer service
- Inventory management
- Digital literacy
- Team collaboration
- Problem-solving
- Time management
- Technical proficiency in Microsoft Office
A minimum of 3 years of experience in retail or customer service, with a preference for luxury retail experience.
Associate degree or equivalent experience is a plus.
Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.
Fendi's workplace culture is characterized by a commitment to innovation, luxury, and excellence. Employees are encouraged to express creativity and are supported in their professional growth within a collaborative and dynamic environment.


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