Fendi E-Commerce Manager

Fendi, a prestigious brand under the LVMH conglomerate, is renowned for its exquisite craftsmanship and innovative designs in the luxury fashion sector. As an employer, Fendi offers a dynamic and inclusive work environment, fostering creativity and excellence across its global operations.

1. Define and lead the E-Commerce strategy for the Middle East region, including cross-functional team leadership and collaboration.
2. Develop the commercial calendar, digital strategies, and oversee website supervision.
3. Manage sales forecasts for all Middle East E-Business activities.
4. Propose, coordinate, and implement E-Commerce projects such as 'Ship from Store' and Net Promoter Score initiatives.
5. Collaborate with departments including Retail Merchandising, Supply Chain, CRM, and Customer Service to ensure strategic alignment and effective execution.
6. Monitor website performance, manage stock strategies, develop online client strategies, and implement anti-fraud measures.
7. Define and implement E-Commerce launch strategies with regional teams.
8. Monitor operations performance and collaborate with warehouse and store teams to ensure compliance with shipping policies and enhance client experience.
9. Collaborate with the Warehouse Team for business strategy application and service improvements, monitor Net Promoter Score, and implement feedback-based actions.

1. Bachelor’s Degree or equivalent is preferred
2. Minimum 5 years of experience in Fashion/Luxury sales

1. Strong customer service skills
2. Proficiency in Excel, PowerPoint, Power BI, Akeneo, Sales Force, and Algolia
3. Excellent relationship-building skills
4. High level of organization, professionalism, and self-confidence
5. Strong knowledge and/or interest in the Fashion/Luxury industry
6. Fluency in English

Minimum of 5 years in Fashion/Luxury sales.

Bachelor’s Degree or equivalent is preferred.

Fendi offers a comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Fendi embodies a culture of innovation and luxury, encouraging employees to uphold the brand's legacy of excellence and creativity. The work environment is collaborative and fast-paced, reflecting the dynamic nature of the luxury fashion industry.