Fendi E-Commerce Manager

Fendi, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH Group, known for its commitment to craftsmanship and innovation. As an employer, Fendi offers a dynamic environment where creativity and excellence are at the forefront, providing employees with opportunities to thrive in a global luxury market.

1. Define and lead the E-Commerce strategy for the Middle East zone, including cross-functional team leadership and collaboration.
2. Develop the commercial calendar and digital strategies, and supervise website operations.
3. Manage sales forecasts for all Middle East E-Business activities.
4. Propose, coordinate, and implement E-Commerce projects within the zone.
5. Collaborate with Retail Merchandising, Supply Chain, CRM, and Customer Service to ensure strategic alignment and effective execution.
6. Monitor website performance, manage stock strategies, develop online client strategies, and implement anti-fraud measures.
7. Define and implement E-Commerce launch strategies with zone teams.
8. Monitor operations performance, ensuring collaboration with warehouse and store to maximize compliance with shipping policy and enhance client experience.
9. Collaborate with the Warehouse Team for business strategy application and service improvements.
10. Monitor Net Promoter Score (NPS) and implement actions based on feedback.

1. 3-5 years of experience in Fashion/Luxury Sales
2. Bachelor’s Degree or equivalent preferred

1. Strong customer service skills
2. Proficiency in Excel, PowerPoint, Power BI, Akeneo, Salesforce, Algolia
3. Excellent relationship-building skills
4. High level of organization, professionalism, and self-confidence
5. Strong knowledge and/or interest in the Fashion/Luxury Industry
6. Fluent in English

Minimum of 5 years of relevant experience in the fashion or luxury industry.

Bachelor’s Degree or equivalent is preferred.

Fendi offers a comprehensive benefits package, including opportunities for career growth within the LVMH Group, access to exclusive industry events, and a collaborative work environment.

Fendi fosters a culture of innovation and excellence, where employees are encouraged to express their creativity and contribute to the brand's legacy in luxury fashion. The workplace is characterized by a collaborative spirit and a commitment to maintaining the highest standards of quality and service.