Fendi Department Manager

Paris • France

Monday, January 5, 2026

Fendi, a prestigious name in the luxury fashion industry, is renowned for its exquisite craftsmanship and innovative designs. As a part of the LVMH group, Fendi benefits from the extensive resources and global reach of one of the world's leading luxury conglomerates. The brand offers a dynamic and enriching work environment that encourages creativity and professional growth.

1. Lead and develop the department's business through comprehensive category understanding and stakeholder collaboration.
2. Monitor and achieve departmental performance targets using relevant KPIs.
3. Analyze business performance and implement action plans to improve results.
4. Establish category performance targets for the team and individual members, in coordination with the Store Manager.
5. Monitor competitor activities and provide feedback to the Store Manager.
6. Discuss individual performance monthly and provide coaching to team members.
7. Motivate the team to achieve individual and store objectives.
8. Organize the team efficiently based on business needs and delegate responsibilities effectively.
9. Conduct category-specific training for the team and execute the in-store training program.
10. Utilize clienteling tools to achieve department and store business objectives.
11. Provide sales leadership by delivering exceptional customer service and implementing clienteling initiatives.
12. Maintain high customer service standards to meet and exceed customer expectations.
13. Improve Mystery Shopper results through targeted action plans.
14. Implement CRM tools and develop customer loyalty within the specific product category.
15. Ensure proper management, display, storage, and maintenance of merchandise by the team.
16. Maintain inventory accuracy and minimize shrink in line with company standards.
17. Report out-of-stock situations on best-selling items to the Stock Planning and Merchandising team.
18. Maintain visual merchandising standards consistent with company guidelines.

1. Minimum of 5 years of experience in a supervisory role within Fashion/Luxury Sales.
2. Master's Degree or equivalent academic qualification preferred.
3. Fluent in both French and English.

1. Strong understanding of retail sales principles, financial KPIs, and business development strategies.
2. Proven ability to lead, motivate, and develop a high-performing sales team.
3. Exceptional customer service skills with the ability to build and maintain strong client relationships.
4. Knowledge of visual merchandising standards and ability to optimize product presentation to drive sales.
5. Ability to manage day-to-day operations efficiently and effectively.
6. Excellent written and verbal communication skills.
7. Ability to analyze situations, identify problems, and implement effective solutions.
8. Deep understanding of the Women's Ready-to-Wear and Fur category.

Minimum of 5 years in a supervisory role within Fashion/Luxury Sales, with demonstrated experience in the relevant product category.

Master's Degree or equivalent academic qualification preferred.

Fendi offers a competitive benefits package, including opportunities for professional development and career advancement within the LVMH group.

Fendi fosters a culture of innovation and excellence, encouraging employees to push creative boundaries while maintaining the highest standards of quality and craftsmanship. The brand values diversity and collaboration, creating an inclusive environment where every team member can thrive.