Fendi Department Manager

Milan • Italy

Friday, November 14, 2025

Fendi, a distinguished name in the luxury fashion industry, operates under the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic environment where creativity and craftsmanship are at the forefront, providing employees with the opportunity to contribute to the legacy of a brand synonymous with luxury and sophistication.

1. Lead and develop the business of the department, cultivating a comprehensive and strategic understanding of it and engaging with all relevant stakeholders.
2. Monitor and achieve department performance with relevant KPIs, analyzing business metrics and implementing action plans to improve results.
3. Set performance targets for the team and individuals in collaboration with the Store Manager.
4. Leverage clienteling tools to achieve department and store business goals, ensuring excellent customer service and implementing clienteling activities.
5. Manage customer service quality to meet customer expectations and improve Mystery Shopper results through action plans.
6. Ensure merchandise is properly managed, displayed, stored, and maintained by the team, maintaining inventory accuracy and shrink rates within company standards.
7. Align visual merchandising with company standards and sales performance, optimizing display and proximity storage.
8. Discuss individual performance monthly, coaching and motivating team members to meet objectives.
9. Organize the team efficiently according to business needs, delegating responsibilities and translating strategic goals into concrete actions.
10. Conduct category training and execute in-store training routines set by the Store Manager.

1. Minimum of 5 years' experience in a supervisory role in fashion/luxury sales with exposure to the relevant category.
2. Master's degree or equivalent preferred.
3. Proven ability to manage personal image standards at a high level.

1. Strong selling and communication skills.
2. Excellent relationship-building skills.
3. Self-reliance and confidence.
4. Organizational skills and professionalism.
5. Client focus with strong business acumen.
6. Administration and financial skills.
7. Proficiency in computer skills and retail management systems.
8. Goal-oriented approach and multitasking ability.
9. Fluency in English; proficiency in a third language is a plus.

A minimum of 10 years of experience is required.

Master's degree or equivalent is preferred.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within a prestigious global brand.

Fendi fosters a culture of creativity, innovation, and excellence, encouraging employees to contribute to the brand's storied legacy. The workplace is dynamic and collaborative, with a focus on personal and professional growth.