Fendi Department Manager

London • UK

Friday, March 7, 2025

Fendi, a prestigious name within the luxury fashion industry, operates under the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic and enriching environment, fostering creativity and professional growth within the realm of high fashion and leather goods.

1. Lead and develop the department's business by cultivating a strategic understanding and engaging with stakeholders.
2. Monitor and achieve department performance through relevant KPIs.
3. Analyze business performance and implement action plans to enhance results.
4. Set performance targets for the team and individuals in collaboration with the Store Manager.
5. Remain vigilant of competitors' activities and provide feedback to the Store Manager.
6. Utilize clienteling tools to meet department and store business objectives.
7. Deliver exemplary customer service and implement clienteling activities.
8. Manage customer service quality to exceed expectations and improve Mystery Shopper results.
9. Implement CRM tools to develop customer loyalty within the product category.
10. Act as a brand ambassador to educate VIP and new clients.
11. Ensure merchandise is properly managed, displayed, stored, and maintained.
12. Maintain inventory accuracy and adhere to company standards for shrink rates.
13. Report stock issues to Stock Planning and Merchandising teams.
14. Align visual merchandising with company standards and sales performance.
15. Conduct monthly performance discussions and coach team members.
16. Motivate the team to achieve individual and store objectives.
17. Organize the team efficiently and delegate responsibilities.
18. Translate strategic goals into actionable objectives.
19. Conduct category training and execute in-store training routines.

1. Minimum 10 years of professional experience, with at least 5 years in a supervisory role within fashion/luxury sales.
2. Master's degree or equivalent preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building abilities.
3. Confidence and organizational skills.
4. Client-focused with strong business acumen.
5. Proficient in administration and financial management.
6. Computer and retail management system knowledge.
7. Goal-oriented and capable of multitasking.
8. Fluent in English; additional language skills are advantageous.

Minimum of 10 years of professional experience, including 5 years in a supervisory role within the fashion or luxury sales sector, with exposure to the relevant category.

Master's degree or equivalent is preferred.

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within a globally recognized luxury brand.

Fendi fosters a culture of innovation, luxury, and excellence, encouraging employees to thrive in a collaborative and dynamic environment. The brand values creativity, professionalism, and a commitment to delivering unparalleled customer experiences.