Fendi Department Manager

Fendi, a prestigious brand within the Fashion & Leather Goods sector, is renowned for its exceptional craftsmanship and innovative designs. As part of the LVMH conglomerate, Fendi benefits from a rich heritage and a commitment to excellence, offering employees the opportunity to thrive in a dynamic and luxurious environment.

1. Lead and develop the business of the Men's Department, cultivating a comprehensive and strategic understanding of it while engaging with all relevant stakeholders.
2. Monitor and achieve department performance using relevant KPIs.
3. Analyze business performance, propose, and implement action plans to improve results.
4. Set performance targets for the team and individuals in collaboration with the Store Manager.
5. Stay informed about competitors' trading activities and provide feedback to the Store Manager.
6. Utilize clienteling tools to achieve department and store business goals.
7. Demonstrate sales leadership by delivering excellent customer service and implementing clienteling activities.
8. Manage customer service quality to meet expectations and improve Mystery Shopper results through action plans.
9. Implement CRM tools and develop a loyal customer base for the product category.
10. Act as a brand ambassador to educate VIP and new clients.
11. Ensure merchandise is properly managed, displayed, stored, and maintained by the team.
12. Maintain inventory accuracy and shrink rates within company standards.
13. Report stock shortages of best sellers to the Stock Planning and Merchandising team.
14. Maintain visual merchandising consistent with company standards and align periodically with sales performance.
15. Conduct monthly performance discussions and coach team members.
16. Motivate the team to achieve individual and store objectives.
17. Organize the team efficiently according to business needs and delegate responsibilities.
18. Translate strategic and business goals into concrete actions and objectives.
19. Conduct category training and execute in-store training routines set by the Store Manager.

1. Minimum 5 years' experience in a supervisory role in fashion/luxury sales with exposure to men's product category.
2. Bachelor's degree or equivalent is preferred.
3. Fluency in English.

1. Leadership and experience in managing large teams.
2. Strong communication skills.
3. Excellent relationship-building skills, self-reliant, approachable, and patient.
4. Confidence, organizational skills, and professionalism.
5. Goal-oriented approach and multitasking abilities.
6. Client focus with strong business acumen.
7. Administrative and financial skills.
8. Proficiency in computer skills and retail management systems.
9. Strong knowledge and/or interest in the fashion/luxury industry.

Minimum 5 years' experience in a supervisory role in fashion/luxury sales, specifically with men's product categories.

Bachelor's degree or equivalent is preferred.

Employees enjoy a stimulating work environment with opportunities for professional growth and development, supported by a prestigious brand within the luxury fashion industry.

Fendi fosters a culture of innovation, luxury, and excellence, where employees are encouraged to develop their skills and contribute to the brand's legacy. The company values teamwork, creativity, and a commitment to delivering exceptional customer experiences.