Fendi Department Manager

Dubai • UAE

Wednesday, September 24, 2025

Fendi, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH Group, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic and enriching environment where creativity and professionalism are highly valued.

1. Lead and develop the business of the department by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders.
2. Monitor and achieve category department performance with relevant KPIs.
3. Analyze the category business, propose and implement action plans to improve results.
4. Set category performance targets for the team and individuals with the Store Manager.
5. Be sensitive to competitors' trading activities and provide feedback to the Store Manager.
6. Leverage all clienteling tools to achieve department and store business goals.
7. Demonstrate sales leadership by delivering excellent customer service and implementing clienteling activities.
8. Manage customer service quality to meet customer expectations by offering excellent customer service standards.
9. Improve Mystery Shopper Results with action plans.
10. Implement appropriate CRM tools and develop loyal customers of a particular product category.
11. Act as a brand category ambassador to educate VIP and new clients.
12. Participate in ad-hoc clientele projects.
13. Ensure that merchandise is properly managed, displayed, stored, and maintained by the team.
14. Maintain inventory accuracy and shrink rates within company standards.
15. Report to Stock Planning and Merchandising team when there is an out-of-stock situation on best sellers.
16. Maintain the visual merchandising consistent with company standards.
17. Align periodically visual merchandising and sales performance.
18. Discuss individual performance every month and coach team members.
19. Motivate the team so that they perform at their highest level to meet their individual and store objectives.
20. Organize the team in an efficient manner according to business needs and delegate responsibility.
21. Translate strategic and business goals into concrete and individual actions and objectives.
22. Conduct category training for the team.
23. Execute the in-store training routine set by the Store Manager.

1. Minimum 5 years of experience in a supervisory role in fashion/luxury sales with exposure to men's product category.
2. Bachelor's degree or equivalent is preferred.
3. Fluency in English.

1. Leadership and experience in managing large teams.
2. Strong communication skills.
3. Excellent relationship skills, self-reliant, approachable, and patient.
4. Confidence, organizational skills, professionalism.
5. Goal-oriented approach, multitasking.
6. Client focus with great business acumen.
7. Administration and financial skills.
8. Computer skills and retail management system knowledge.
9. Strong knowledge and/or interest in the fashion/luxury industry.

Minimum 5 years of experience in a supervisory role in fashion/luxury sales with exposure to men's product category.

Bachelor's degree or equivalent is preferred.

Fendi offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for career advancement within the LVMH Group.

Fendi fosters a culture of innovation and excellence, where employees are encouraged to express their creativity and contribute to the brand's legacy of luxury and style. The work environment is dynamic and collaborative, with a strong emphasis on professional growth and development.