Fendi Department Manager

Barcelona • Spain

Tuesday, January 21, 2025

Fendi, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH Group, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic and inspiring work environment where creativity and craftsmanship are celebrated. The brand is dedicated to fostering talent and providing opportunities for professional growth within the global luxury market.

1. Lead and develop the business of the department by cultivating a comprehensive and strategic understanding of it and engaging with all relevant stakeholders.
2. Monitor and achieve department performance through relevant KPIs and analyze business results to propose and implement action plans for improvement.
3. Set performance targets for the team and individuals in collaboration with the Store Manager.
4. Leverage clienteling tools to achieve department and store business goals, delivering excellent customer service and implementing clienteling activities.
5. Manage customer service quality to meet customer expectations and improve Mystery Shopper results through action plans.
6. Ensure merchandise is properly managed, displayed, stored, and maintained by the team, maintaining inventory accuracy and shrink rates within company standards.
7. Align visual merchandising with company standards and sales performance, optimizing display and proximity storage.
8. Discuss individual performance monthly and coach team members, motivating them to meet individual and store objectives.
9. Organize the team efficiently according to business needs, delegating responsibility and conducting category training.

1. 5 years' experience in a supervisory role in fashion or luxury sales with exposure to the relevant category.
2. Master's degree or equivalent is preferred.
3. Fluency in English; a third language is considered a plus.

1. Strong selling and communication skills.
2. Excellent relationship skills and self-reliance.
3. Confidence, organizational skills, and professionalism.
4. Client focus with great business acumen.
5. Administration and financial skills.
6. Proficiency in computer skills and retail management systems.
7. Goal-oriented approach and multitasking ability.

A minimum of 10 years of experience in the luxury fashion industry, with a focus on supervisory roles and category management.

Master's degree or equivalent is preferred.

Fendi offers a comprehensive benefits package, including opportunities for career advancement within the LVMH Group, access to exclusive training programs, and a vibrant work environment that values creativity and innovation.

Fendi fosters a culture of excellence and innovation, where employees are encouraged to express their creativity and contribute to the brand's legacy of luxury and craftsmanship. The work environment is dynamic and collaborative, with a strong emphasis on professional development and career growth.