Fendi Client Services Advisor

Fendi, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH Group. Known for its exquisite craftsmanship and innovative designs, Fendi offers a dynamic environment for professionals passionate about luxury and excellence.

1. Provide a positive and professional experience to all inquiries in line with Fendi's brand values.
2. Connect with clients with a client-centric mindset and passion, resolving issues through excellent service.
3. Understand and implement an omnichannel approach, utilizing phone, email, live chat, live video, and written communication.
4. Escalate issues requiring support or resources promptly to ensure client satisfaction.
5. Communicate with clients in accordance with Fendi's policies, procedures, and processes.
6. Convey brand awareness, product knowledge, personalized engagement, and storytelling to clients.
7. Balance inbound and outbound client outreach to generate sales and build client relationships.
8. Drive to achieve and exceed sales targets and KPIs.
9. Share best practices with managers and team members, promoting innovative approaches to resolve inquiries and expand sales opportunities.
10. Handle data accurately and appropriately, utilizing tools and resources to adapt to client needs.
11. Maintain productive relationships with the retail network.

1. Minimum of 2 years of customer service experience.
2. Experience in the luxury industry, preferably in retail, e-commerce, fashion technology companies, or hospitality.

1. Excellent communication skills, including phone, email, and live chat.
2. High motivation, energy, and passion for client service and a client-first mindset.
3. Strong problem-solving and negotiation skills.
4. Proactivity and respect for teamwork, sharing knowledge and expertise.
5. Adaptability to both results and processes.
6. Multitasking ability and organizational skills.
7. Desirable knowledge of Microsoft Office Suite and systems, including Salesforce.
8. Native-level proficiency in Japanese.
9. Business-level proficiency in English is advantageous.

Over 3 years of relevant experience.

Fendi offers a competitive benefits package, including opportunities for career growth within the LVMH Group.

Fendi fosters a culture of innovation, luxury, and excellence, encouraging employees to excel and grow within the dynamic environment of the luxury fashion industry.