Fendi Client Services Advisor

Singapore • Singapore

Monday, September 15, 2025

Fendi, a prestigious brand within the Fashion & Leather Goods sector, is renowned for its commitment to excellence and luxury. As part of the LVMH group, Fendi benefits from the resources and prestige of one of the world's leading luxury conglomerates. The brand is dedicated to delivering unparalleled customer experiences and innovative fashion solutions.

1. Provide customers with a positive and courteous experience in line with Fendi's brand values across various communication channels.
2. Resolve customer issues and inquiries with service excellence and a client-centric mindset.
3. Embrace an omnichannel approach to offer customers multiple ways of shopping and connecting with the brand via phone, email, live chat, live video, and written correspondence.
4. Escalate complex customer issues to supervisors to ensure client satisfaction.
5. Adhere to Fendi's policies, procedures, and processes during customer interactions.
6. Communicate brand awareness, product knowledge, and personalized engagement effectively.
7. Balance inbound and outbound customer outreach to generate sales and develop client relationships.
8. Strive to meet and exceed sales targets and planned KPIs.
9. Share best practices with team members and promote innovative solutions for customer inquiries and relationship development.
10. Accurately update platforms and logs with client data and leverage tools to meet client needs.
11. Maintain strong connections with retail team members across the zone.

1. Minimum 3 years of related experience in customer service, preferably in retail, fashion technology companies, or hospitality.

1. Excellent verbal and written communication skills in English and a second language.
2. High motivation, energy, and passion for customer service.
3. Strong problem-solving and sales negotiation skills.
4. Result-oriented with the ability to multitask.
5. Strong organizational skills.
6. Preferred knowledge of Microsoft Office Suite and Salesforce.
7. Flexibility to work varied schedules, including nights, public holidays, and weekends.
8. Proficiency in a third language is a plus.

A minimum of 3 years in customer service, ideally within the retail, fashion technology, or hospitality sectors.

Fendi offers a dynamic work environment with opportunities for career advancement within the luxury fashion industry.

Fendi fosters a culture of innovation and excellence, encouraging employees to deliver exceptional customer experiences and develop their skills within a supportive and prestigious environment.