Fendi Client Services Advisor

Fendi, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH group, a global leader in high-quality products. As an employer, Fendi is committed to excellence, innovation, and nurturing talent, offering a dynamic and inclusive work environment that fosters professional growth and creativity.

1. Provide Fendi clients and prospects with a luxury experience in line with the brand values and professionalism across all communication channels.
2. Balance inbound customer outreach with outbound customer outreach to generate sales, develop client relationships, and host virtual appointments.
3. Maintain a client-centric mindset, resolving customer issues and inquiries with outstanding service, in compliance with Fendi policies and procedures.
4. Understand and embody the omnichannel mindset, assisting clients in finalizing their purchases in multiple and easy ways, according to their needs.
5. Drive to meet and exceed sales, quality targets, and KPIs.
6. Transmit brand awareness, product knowledge, personalized engagement, and storytelling when communicating with clients.
7. Properly update platforms and logs with accurate data and leverage tools and resources dynamically to meet client needs.
8. Regularly provide quantitative and qualitative reports on the activity performed.
9. Share best practices with managers and team members and promote innovative approaches to solve customer inquiries and develop relationships and sales.
10. Maintain a productive and excellent connection with members of the Fendi retail network and relevant internal offices.

1. Minimum 3 years experience in luxury client service, preferably in retail, fashion technology companies, or hospitality industries.
2. Willingness to work a varied schedule including hours/days/nights/holidays and weekends.
3. Fluency in English (spoken and written). Proficiency in Italian, German, or French is a plus.

1. Excellent communication and storytelling skills, both written and verbal (including phone, video, email, live-chat).
2. High motivation, sales-driven approach, energy, and passion for customer service and customer-centric mindset.
3. Ability to multi-task and strong organizational skills.
4. Strong problem-solving skills with an innovative mindset.
5. Proficient in relevant computer applications (e.g. MS Office applications), excellent data entry and typing skills. Proficiency in Salesforce is a plus.

Minimum 3 years of experience in luxury client service, preferably in retail, fashion technology companies, or hospitality industries.

Fendi offers a comprehensive benefits package, including opportunities for career advancement, professional development, and a supportive work environment.

Fendi fosters a culture of innovation, creativity, and excellence. The company values diversity and inclusion, encouraging employees to bring their unique perspectives and talents to the workplace. Collaboration and teamwork are at the heart of Fendi's operations, creating a vibrant and dynamic environment.