Fendi Client Development Manager

Bangkok • Thailand

Thursday, December 19, 2024

Fendi, a prestigious name in the luxury fashion sector, is part of the esteemed LVMH Group, a global leader in luxury goods. Known for its innovative designs and unparalleled craftsmanship, Fendi offers a dynamic and enriching work environment that fosters creativity and excellence. As an employer, Fendi is committed to nurturing talent and providing opportunities for professional growth within the luxury fashion industry.

1. Develop and maintain relationships with Very Important Clients (VICs) and recruit new clients to enhance the store's client base.
2. Coach the store team on luxury service excellence and clienteling actions to improve client recruitment and business results.
3. Drive new client recruitment through Fendi's client database, third-party collaborations, and external scouting.
4. Manage and recommend in-store clienteling programs in Thailand.
5. Collaborate with the Store Manager at the flagship store to manage private client parlour activities.
6. Support and drive the adoption of in-store marketing initiatives and prospect lists.
7. Provide consistent training for new joiners in clienteling, product knowledge, and selling techniques.
8. Monitor client database and top VIP activities, reviewing client development KPIs and action plans.
9. Share client feedback and sales opportunities with the store and sales team.
10. Ensure client details and qualitative information are accurately recorded in the system.

1. Bachelor’s degree
2. Minimum 8 years of relevant experience in Client Development, preferably within a luxury fashion brand
3. Strong sensitivity to the luxury products universe
4. International mindset with familiarity in local and overseas market trends

1. Strong analytical skills with project management expertise
2. Excellent interpersonal and interaction skills
3. Strong customer service mindset
4. Leadership skills to develop and train others
5. Results-oriented with the ability to work under pressure
6. Proficiency in MS Office, especially Excel and PowerPoint
7. Excellent communication skills, particularly with international, multilingual stakeholders

A minimum of 8 years in client development, ideally within a luxury fashion brand, is required.

Bachelor’s degree

Fendi offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury fashion industry.

Fendi fosters a culture of innovation and excellence, encouraging creativity and collaboration among its employees. As part of the LVMH Group, Fendi provides a supportive and dynamic work environment where employees are empowered to excel and contribute to the brand's legacy of luxury and craftsmanship.