Fendi Client Advisor

Fendi, an esteemed Italian luxury fashion house established in Rome in 1925, is renowned for its exquisite craftsmanship, innovative designs, and commitment to quality. As a part of the LVMH Group, Fendi offers a dynamic and inclusive workplace that values diversity and encourages professional growth. The brand is dedicated to preserving its rich heritage while embracing modernity, fostering an environment where creativity and innovation thrive.

1. Deliver an extraordinary and luxurious client experience by promoting Fendi's history, craftsmanship, and product quality.
2. Engage in upselling, cross-selling, and multiple selling across all product categories.
3. Monitor individual sales performance and achieve set targets and KPIs.
4. Strengthen customer relationships and nurture a loyal Fendi clientele using CRM tools.
5. Ensure high-quality customer service by providing a professional and personalized touch.
6. Operate the POS and Inventory Management system efficiently for stock transfers, payments, and customer database management.
7. Maintain inventory accuracy and display merchandise according to company guidelines.
8. Ensure a safe and clean store environment, implementing daily housekeeping duties.
9. Provide meaningful suggestions for improving internal processes and workflow.

1. Minimum 2 years of experience in the fashion or high-end luxury industry.
2. Strong selling skills.
3. Bilingual proficiency, with an additional language being advantageous.
4. Passion for high-end luxury goods and commitment to retail hours.
5. Knowledge of retail management systems.

1. Excellent communication and interpersonal skills.
2. Ability to manage and prioritize work effectively.
3. Capability to work under pressure and meet organizational goals.
4. Team player with collaborative skills.

Minimum 2 years of related experience in the fashion or high-end luxury industry.

Fendi offers a supportive work environment with opportunities for career advancement, professional development, and intercultural exchange.

Fendi fosters a culture of diversity and inclusion, valuing creativity, curiosity, and passion. The brand encourages internal mobility to leverage skills effectively and promote professional growth, all within a collaborative and innovative atmosphere.