Fendi Client Advisor

Short Hills • USA

Friday, March 14, 2025

Fendi, a distinguished name in the luxury fashion industry, operates under the prestigious umbrella of LVMH, the world's leading luxury goods conglomerate. Renowned for its exquisite craftsmanship and innovative designs, Fendi offers an unparalleled working environment where creativity and excellence are at the forefront. As an employer, Fendi is committed to fostering talent and providing opportunities for professional growth within its global network.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Build and maintain client books; follow-through with client concerns and inquiries.
4. Assist with special requests, including repairs, special orders, and returns.
5. Adhere to all store policies and procedures.
6. Participate in vital stocking/restocking of the store.
7. Proficiently use POS system and update customer database.
8. Acquire product knowledge and stay informed about company news and competition.
9. Maintain a professional appearance and adhere to Fendi's dress code and grooming standards.
10. Perform regular store maintenance functions as needed.
11. Assist in maintaining visual standards with direction from VM, corporate, and management.
12. Maintain open communication and positive relationships with store management and peers.
13. Serve as a positive role model, representing the brand appropriately.
14. Participate in the training of new Client Advisors.
15. Prepare for and participate in monthly team meetings.
16. Adhere to loss prevention standards and follow all health and safety guidelines.

1. Minimum 3 years of experience, luxury retail preferred
2. Strong drive for results; goal-oriented
3. Excellent communication skills, both verbal and written
4. Ability to use POS system and its inventory management functions
5. RTW experience preferred
6. Foreign language skills are a plus
7. Ability to work in a collaborative team environment
8. Ability to lift boxes/weight up to 10lbs
9. Minimum High School Diploma
10. Organizational skills and strong digital literacy required
11. Flexible availability, including nights, weekends, and holidays

1. Customer service excellence
2. Sales acumen
3. Client relationship management
4. Product knowledge acquisition
5. POS system proficiency
6. Team collaboration
7. Organizational skills
8. Digital literacy
9. Effective communication

A minimum of 3 years of experience in luxury retail is preferred.

Minimum High School Diploma

Employees enjoy a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development within the LVMH group.

Fendi fosters a culture of innovation and excellence, where employees are encouraged to express their creativity and contribute to the brand's legacy of luxury and sophistication. The workplace environment is collaborative and dynamic, with a strong emphasis on professional growth and development.