Fendi Client Advisor

Fendi is an Italian luxury fashion house renowned for its artisanal leather goods, fur work and couture sensibility. As a label within the LVMH group, Fendi combines Roman heritage and modern creativity, operating globally through flagship boutiques and a network of retail locations that prioritise craftsmanship and high‑touch client service.

1. Deliver exemplary in‑store client experiences and consistently meet or exceed individual and store sales KPIs across all product categories.
2. Develop, maintain and grow a personal client book through proactive outreach, clienteling and personalised service initiatives to maximise retention and lifetime value.
3. Use CRM and clienteling tools to record, track and follow up on client requests, special orders and after‑sales service, ensuring data accuracy and completeness.
4. Execute boutique standards including visual merchandising, stock management and maintenance of presentation and grooming guidelines.
5. Act as a brand ambassador by staying informed about the Maison’s collections, history and industry trends, and by communicating brand news to clients with authority and nuance.
6. Propose and implement improvements to sales performance and boutique organisation in coordination with store leadership.
7. Comply with internal policies and security procedures to ensure the safety of people and merchandise.

1. Minimum 3 years of proven retail experience, ideally within a luxury maison or premium fashion brand.
2. Demonstrable track record of meeting sales targets and managing KPIs.
3. Fluent English (spoken and written); additional languages are an advantage.
4. Strong interpersonal and communication skills, with the ability to build long‑term client relationships.
5. Comfortable using mobile sales applications, CRM and clienteling tools.
6. Professional presentation and adherence to dress code and grooming standards.

1. CRM
2. Clienteling
3. Mobile applications
4. KPI-driven sales management
5. Visual merchandising (VM)

At least 3 years of hands‑on retail experience in luxury or premium fashion, with demonstrable success against sales targets and experience operating within boutique environments.

High school diploma or equivalent; vocational training in retail, luxury goods or related fields preferred.

Fendi culture blends Roman craftsmanship with contemporary creativity, emphasising meticulous attention to product knowledge and client service. Boutique teams operate collaboratively in a high‑standards environment where personal initiative, discretion and refinement are valued.