Fendi Client Advisor

Fendi, a prestigious name within the luxury fashion industry, operates under the esteemed LVMH conglomerate. Renowned for its unparalleled craftsmanship and innovative designs, Fendi offers a dynamic work environment where employees are encouraged to excel and contribute to the brand's legacy of excellence.

1. Achieve and exceed sales and CRM KPIs, both quantitative and qualitative.
2. Surpass collective and individual sales targets across all product categories.
3. Develop and maintain a robust client book to foster customer loyalty and sales growth.
4. Enhance client relationships through personalized service and attention.
5. Ensure complete and accurate client request follow-up for full satisfaction.
6. Manage special orders and after-sales service requests efficiently.
7. Maintain precise and up-to-date databases and tracking files.
8. Utilize clienteling tools effectively, adopting an entrepreneurial approach.
9. Adhere to internal policies and procedures.
10. Support store organization, including visual merchandising and stock management.
11. Stay informed on fashion trends and brand history to provide expert advice.
12. Share brand updates accurately with clients.
13. Present a professional image aligned with brand dress code and grooming standards.
14. Represent the brand positively at all times.
15. Identify and propose performance and organizational improvements.
16. Follow safety guidelines to ensure absolute security.

1. Minimum of 2 years of successful retail experience in a similar luxury brand.
2. Strong numerical orientation with a focus on KPIs and objectives.
3. Proven initiative and ability to propose best practices.
4. Exceptional interpersonal skills with strong written and verbal communication.
5. Team player contributing to a positive and respectful work environment.
6. Proficient in mobile applications and tracking tools.
7. Fluent in English; proficiency in a third language is advantageous.

1. Sales and CRM expertise
2. Client relationship management
3. Attention to detail
4. Team collaboration
5. Communication skills
6. Initiative and problem-solving
7. Multilingual proficiency

A minimum of 3 years of experience in a similar retail environment is required.

Fendi offers a stimulating work environment with opportunities for professional growth, fostering a culture of excellence and innovation.

Fendi promotes a culture of excellence, innovation, and collaboration, encouraging employees to embody the brand's values and contribute to its prestigious legacy.