Fendi Client Advisor

Paris • France

Monday, April 7, 2025

Fendi, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH group, known for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic and enriching work environment, fostering creativity and growth within the luxury retail sector.

1. Achieve and exceed sales and CRM KPIs, both quantitative and qualitative.
2. Meet and strive to surpass collective and individual sales targets across all product categories.
3. Develop and maintain a client book to ensure customer loyalty and sustained sales growth.
4. Provide personalized service to enhance client relationships.
5. Follow up on client requests to ensure complete satisfaction, including special orders and after-sales service.
6. Ensure accuracy and completeness of databases and tracking files.
7. Master tools for clienteling and act as an entrepreneur in these areas.
8. Adhere to internal policies and procedures.
9. Assist in the organization of the boutique, including visual merchandising, stock management, and maintaining standards.
10. Stay informed about fashion industry trends and possess in-depth knowledge of the brand's history and collections.
11. Share brand updates accurately with clients.
12. Present a warm, elegant, and professional image in line with the brand's dress code and grooming standards.
13. Represent the brand positively and appropriately at all times.
14. Seek improvements in performance or boutique organization in consultation with management.
15. Follow safety guidelines for the protection of people and property.

1. Minimum of 2 years of successful retail experience in a similar luxury brand.
2. Strong numerical orientation with a focus on KPIs and objectives.
3. Initiative-driven with the ability to propose best practices.
4. Exceptional interpersonal skills with strong written and verbal communication abilities.
5. Team player contributing to a positive and respectful work environment.
6. Proficient in mobile applications and tracking tools.
7. Fluent in English; proficiency in a third language is advantageous.

1. Sales and CRM expertise
2. Clienteling
3. Interpersonal communication
4. Team collaboration
5. Fashion industry knowledge
6. Data management
7. Multilingual communication

Minimum of 3 years in a similar role within the retail sector.

Fendi offers a vibrant work environment with opportunities for professional development and growth within the luxury fashion industry.

Fendi's workplace culture is characterized by a dedication to excellence, creativity, and innovation. Employees are encouraged to embody the brand's values and contribute to a collaborative and dynamic team environment.