Fendi Client Advisor

New York • USA

Tuesday, July 22, 2025

Fendi, a prestigious name in the realm of luxury fashion, is part of the esteemed LVMH Group, a global leader in high-quality products. Renowned for its exquisite craftsmanship and innovative designs, Fendi offers an unparalleled working environment where creativity and excellence are at the forefront. As an employer, Fendi is committed to fostering a culture of collaboration and professional growth, providing its employees with opportunities to thrive in the luxury fashion industry.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Build and maintain client books; manage client concerns and inquiries.
4. Assist with special requests, including repairs, special orders, and returns.
5. Adhere to all store policies and procedures.
6. Participate in stocking and restocking of the store.
7. Utilize POS system and update customer database accurately.
8. Acquire and maintain product knowledge and company information.
9. Maintain professional appearance and adhere to Fendi dress code.
10. Perform regular store maintenance functions as needed.
11. Assist in maintaining visual standards as directed by VM, corporate, and management.
12. Maintain open communication with store management and peers.
13. Represent the brand appropriately as a positive role model.
14. Participate in training new Client Advisors.
15. Prepare for and participate in monthly team meetings.
16. Adhere to loss prevention standards and health and safety guidelines.

1. Minimum 3 years' experience, preferably in luxury retail.
2. Strong drive for results and goal-oriented.
3. Excellent verbal and written communication skills.
4. Proficiency in using POS systems and inventory management functions.
5. Ready-to-Wear (RTW) experience preferred.
6. Foreign language skills are advantageous.
7. Ability to work collaboratively in a team environment.
8. Physical ability to lift boxes up to 10 lbs.
9. Minimum High School Diploma.
10. Organizational skills and strong digital literacy.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales acumen
3. Client relationship management
4. Product knowledge
5. Team collaboration
6. Communication proficiency
7. Digital literacy
8. Organizational skills

A minimum of 3 years of experience in luxury retail is required, with a preference for candidates who have demonstrated a strong drive for results and goal-oriented achievements.

Minimum High School Diploma

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury fashion industry.

Fendi fosters a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. Employees are encouraged to express their individuality while upholding the brand's prestigious image, contributing to a vibrant and engaging work environment.