Fendi Client Advisor

New York • USA

Tuesday, June 17, 2025

Fendi, a prestigious name in the luxury fashion industry, is part of the LVMH Group, a global leader in high-quality products. As an employer, Fendi is renowned for its commitment to excellence, innovation, and craftsmanship, providing a dynamic and inspiring environment for its employees. The brand values creativity and offers opportunities for professional growth within a supportive and collaborative workplace.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Follow all store guidelines and adhere to store policies and procedures.
4. Build and maintain client books; follow-through with client concerns and inquiries.
5. Assist with special requests, including repairs, special orders, and returns.
6. Participate in stocking/restocking of the store.
7. Proficiently use POS system and update customer database.
8. Acquire product knowledge and stay informed about company news and competition.
9. Maintain a professional appearance and adhere to Fendi dress code.
10. Perform regular store maintenance functions as needed.
11. Assist in maintaining visual standards with direction from VM, corporate, and management.
12. Maintain open communication and positive relationships with store management and peers.
13. Serve as a positive role model, representing the brand appropriately.
14. Participate in the training of new Client Advisors.
15. Prepare for and participate in monthly team meetings.
16. Adhere to loss prevention standards and follow health and safety guidelines.

1. Minimum 3 years of experience, preferably in luxury retail.
2. Strong drive for results and goal-oriented mindset.
3. Excellent verbal and written communication skills.
4. Ability to use POS system and inventory management functions.
5. Experience in ready-to-wear (RTW) preferred.
6. Foreign language skills are a plus.
7. Ability to work collaboratively in a team environment.
8. Ability to lift boxes weighing up to 10lbs.
9. Minimum High School Diploma.
10. Organizational skills and strong digital literacy.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales and goal achievement
3. Client relationship management
4. Inventory management
5. Product knowledge acquisition
6. Professional communication
7. Team collaboration
8. Organizational skills
9. Digital literacy

A minimum of 3 years of experience in luxury retail is preferred, with a proven track record in achieving sales targets and building client relationships.

Minimum High School Diploma

Fendi offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Fendi fosters a culture of creativity, collaboration, and excellence. Employees are encouraged to innovate and contribute to the brand's legacy of luxury and quality. The work environment is dynamic and supportive, promoting both personal and professional growth.